Biomed Leader

GE HealthCare

About The Position

The Biomed Leader manages resources and logistics for service and maintenance activities performed at customer sites. The work includes preventive and remedial maintenance, repair, refurbishment, and support of sold or existing products, as well as maintenance facilities and field service engineering. The role affects departmental operations and is responsible for planning and execution. It has some autonomy while focusing on execution within standard functional practices and procedures, with guidance available for judgment calls. The role serves as the customer’s primary contact for timely resolution of concerns across assigned services, regions, product lines, or coverage areas. It maintains technical and business support for assigned customers and draws on knowledge of product configurations and installations to connect customers with appropriate internal functions. The position develops technical expertise, applies business understanding to its work, and collaborates across teams. It is generally an individual-contributor role, though it may involve early people leadership, hiring and developing talent, and informal guidance for new team members.

Requirements

For roles outside the USA: advanced experience in Services & Customer Service Management; knowledge comparable to a bachelor’s degree, or a high school diploma with relevant experience.
For roles in the USA: bachelor’s degree from an accredited university or college, or a high school diploma/GED with at least 6 years of experience in the relevant Job Family Group(s)/Function(s).
Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills.
Legally authorized to work in the United States for this opening; employment visa sponsorship is not available.

Responsibilities

Serve as the customer’s single point of contact for timely and satisfactory resolution of concerns across assigned support services, region, product, or coverage area.
Maintain knowledge of assigned regions, coverage areas, product lines, and associated configuration installations, and connect customers with appropriate internal functions.
Establish and maintain contact to provide ongoing technical and business support to assigned customers.
Plan and execute service and maintenance activities at customer sites, including preventive and remedial maintenance, repair, and refurbishment.
Manage resources, logistics, maintenance facilities, and field service engineering activities.
Apply technical expertise and understanding of business drivers to execute policies and strategies and contribute to departmental operations.
Use judgment and available internal resources to analyze straightforward problems and propose solutions, with guidance as needed.
Provide informal guidance to new team members; the role may involve hiring and developing talent.