Billing Supervisor

PKF O'Connor Davies•Woburn, MA

5h•$75,000 - $85,000•Hybrid

About The Position

The Billing Supervisor works with the Senior Manager to oversee firmwide billing operations and time-entry processes. This role helps ensure invoices are accurate, timely, and compliant with company policies and client requirements. The Billing Supervisor also supervises billing staff, supports billing close activities, resolves billing issues, monitors workflow, and partners with internal teams to improve accuracy and efficiency. The ideal candidate is detail-oriented, organized, comfortable leading a team, and able to manage competing deadlines in a fast-paced professional services environment.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
3+ years of billing, accounts receivable, revenue cycle, or related finance experience required.
1+ year of supervisory, team lead, or training experience preferred.
Strong knowledge of billing procedures, invoice processing, account reconciliation, and customer account management.
Strong attention to detail and ability to manage multiple deadlines.
Excellent communication, problem-solving, follow-up, and customer service skills.
Ability to work independently while effectively supporting and developing a team.
Experience with process improvement, reporting, compliance, or audit support preferred.
Team supervision, coaching, and training
Billing operations and invoice review
Problem resolution and follow-up
Reporting and data analysis
Customer service and stakeholder communication
Time management and prioritization
Confidentiality, judgment, and professionalism
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to provide visa sponsorship now or in the future.

Nice To Haves

Experience in professional services, accounting, finance, or another client-service billing environment.
Familiarity with CCH Practice Management, Microsoft Office Suite, Microsoft Dynamics CRM, client portals, electronic invoice submission, and billing workflow systems.
Experience supporting process improvement, reporting, compliance, or audit-related billing activities.

Responsibilities

Supervise daily billing activities, including invoice preparation, review, submission, corrections, follow-up, and issue resolution.
Lead, train, coach, and support billing team members to ensure consistent performance and adherence to department procedures.
Support administrative team members on billing procedures, time-entry requirements, and workflow expectations.
Monitor firmwide time entry to ensure time is entered, reviewed, and complete prior to billing close deadlines.
Research and resolve billing discrepancies, client questions, internal issues, and system-related errors.
Coordinate with internal teams, including operations, project managers, customer service, accounting, and collections, to support accurate invoicing.
Assist with month-end, quarter-end, and year-end billing close processes.
Prepare billing reports, productivity metrics, exception reports, and status updates for management.
Ensure compliance with company policies, client billing requirements, applicable regulations, and internal controls.
Support billing system testing, platform updates, workflow improvements, and new billing procedures.
Escalate high-risk, complex, or unresolved billing matters to management as appropriate.