Supervisor, Billing & Settlement

RXO, Inc.•Charlotte, NC

3d•Onsite

About The Position

As a Supervisor, Billing and Settlement at RXO, you will be responsible for managing a team of analysts, obtaining information to resolve open tasks and continuously seeking opportunities to improve current processes. Your focus will be on delivering world-class service that exceeds our customers’ expectations.

Requirements

5 years of audit, accounts receivable, accounts payable, load planning, transportation, or logistics-related experience
Proficiency with Microsoft Office, especially with Excel spreadsheets and data entry
Excellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for intended audience
Strong attention to detail and follow-up skills with the ability to identify and resolve problems

Nice To Haves

1 year of supervisory or team lead experience
Bachelor’s degree in Business or Transportation/Logistics, or an equivalent combination of education and experience

Responsibilities

Supervise and develop a team of carrier audit and customer billing analysts, including managing day-to-day operations, developing metrics and measuring productivity
Measure and distribute workload across multiple locations; maintain documentation for all billing and resolution standard operating procedures (SOP)
Address issues immediately and appropriately and inform parties of timely and accurate resolution
Work with internal departments to learn other technologies and practices that may enhance daily functions and increase knowledge
Audit carrier freight bills and interpret tariffs and contracts; investigate and diagnose potential errors and duplicate carrier billing
Facilitate and improve the efficiency of the current routing of freight bills and the billing cycle time from carrier freight bill to client payment