Billing Operations Supervisor
About The Position
The Billing Operations Supervisor is responsible for overseeing day-to-day services billing operations while remaining actively involved in the billing process. This hands-on, player/coach role manages a small team and ensures accurate and timely invoicing across a variety of billing models. The role partners with Finance, Operations, and Delivery teams to support billing accuracy, improve processes, and provide visibility into billing activity and open items. This position will also support monthly reviews of billing-related data and assist in researching variances impacting services revenue.
Requirements
- 5+ years of billing experience, preferably in a professional services environment
- Prior experience leading or mentoring team members
- Strong understanding of services billing models (time & materials, fixed fee, recurring billing)
- Experience with PSA/ERP systems (Changepoint, Intacct, or similar) preferred
- Strong attention to detail and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Responsibilities
- Manage daily services billing operations, including time & materials, fixed fee, and recurring billing
- Actively participate in billing activities, including invoice review, adjustments, and issue resolution
- Support mid-month and month-end billing cycles to ensure timely and accurate invoice generation
- Review invoices, credits, and adjustments for accuracy and alignment with contracts
- Lead and support a small team of billing specialists, including workload management and coaching
- Help ensure team adherence to billing timelines and internal SLAs
- Serve as a point of escalation for billing questions and issues
- Partner with Project Managers and Operations to resolve billing discrepancies and ensure alignment with project activity
- Monitor time entry and approval status, following up as needed to support timely billing
- Provide visibility into unbilled activity and open items impacting billing
- Assist with monthly reviews of billed and unbilled activity
- Support investigation of variances between billing data and financial reporting
- Partner with Finance to provide detail and context on billing-related items as needed
- Identify opportunities to improve billing processes and reduce manual effort
- Support PSA/ERP systems (e.g., Changepoint, Intacct) related to billing activities
- Help ensure consistency and accuracy in billing workflows and documentation
Benefits
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off
- 8 Paid Holidays per year, including 1 floating holiday
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
