Billing Supervisor

BrightPath Early Learning & Child Care•Westlake, TX

1d•Hybrid

About The Position

Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member of the Busy Bees global childcare community, we offer exceptional opportunities for your career to thrive. Join our diverse community of over 5,000 dedicated employees, and experience competitive pay and benefits, including a childcare discount. With our rapid growth, now is the perfect time to apply and shape an extraordinary future with us. Unleash your potential and join BrightPath! What will you be doing? The Billing Supervisor is responsible for the day-to-day leadership and operational oversight of an assigned billing portfolio. Reporting directly to the Senior Billing Manager, this role manages a team of Billing Analysts across multiple states and time zones and serves as a key operational link between frontline billing operations and Finance/Operations leadership. The Billing Supervisor collaborates with peer supervisors to maintain consistency and drive process improvements.

Requirements

4+ years of billing, accounts receivable, or related finance/operations experience
2+ years of supervisory or team lead experience, including management of remote direct reports
Hands-on experience with childcare billing platforms
Working knowledge of multi-state billing requirements and/or childcare subsidy programs
Strong analytical and problem-solving skills with exceptional attention to detail
Proficiency in Microsoft Office Suite, with strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, data validation)
Excellent written and verbal communication skills; with the ability to collaborate effectively across departments
Strong organizational skills with the ability to prioritize competing demands and meet deadlines in a fast-paced, growth-oriented environment

Nice To Haves

Experience in childcare, early education, or related human services industry preferred

Responsibilities

Supervise, mentor, and develop a team of Billing Analysts
Provide ongoing coaching and performance feedback through regular one-on-ones, team meetings, and formal evaluations
Recruit, onboard, and train new Billing Analysts as business needs evolve
Foster a collaborative and accountable team culture through proactive communication, employee recognition
Collaborate with peer Billing Supervisors and the Senior Billing Manager to align standards, share best practices and drive process consistency across portfolios
Oversee all aspects of the billing cycle for the assigned portfolio, including tuition and subsidy billing, payments, accounts receivable and collections
Ensure accurate and timely invoicing across all centers within the assigned portfolio
Review and approve billing adjustments, credits, refunds, and write-offs in accordance with company policy
Monitor billing metrics and KPIs; identify trends, discrepancies, and opportunities for improvement
Serve as the escalation point for complex billing issues
Maintain knowledge of state-specific billing, subsidy, and payment processing regulations for assigned portfolio
Ensure billing practices are compliant with applicable childcare subsidy programs and state regulations
Monitor regulatory changes and communicate impacts to the Senior Billing Manager
Develop, document, and maintain billing policies, procedures, and standard operating guidelines
Identify and implement process improvements to increase efficiency, accuracy, and scalability
Prepare regular billing reports and support month-end activities, reconciliations, and audit preparation
Leverage billing software capabilities to improve data accuracy, workflow automation, and reporting