Billing Supervisor

R+L Carriers • Ocala, FL

8h

About The Position

The Billing Supervisor manages a team of billing and support staff, ensuring operational procedures are followed and coordinating team assignments to support accurate, timely work and cross-training. The role oversees productivity, staff development, process improvement, billing software, and reporting. It is accountable for accurate and timely billing to support collections and works with internal teams and customers to resolve discrepancies and other accounts receivable issues.

Requirements

• High school diploma or GED required.
• At least 2 years of relevant work experience.
• Organized, with keen attention to detail and accuracy.
• Ability to train and mentor staff for career development.
• Knowledge of general accounting practices, including billing requirements, accounts receivable, accounts payable, and cash management.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary internal and external customer service.
• Proficient computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to read, write, and speak English fluently.

Nice To Haves

• Associate degree in Accounting or Finance, or equivalent.
• At least 2 years of leadership or supervisory experience.
• Previous experience in transportation or logistics.

Responsibilities

• Coordinate scheduling, backup coverage, and assignment of team members to tasks based on department needs.
• Maintain productivity through self-direction, goal setting, feedback, and accountability.
• Analyze and evaluate issues to identify root causes, emphasizing streamlining and automation.
• Monitor and mentor team members to develop their technical abilities.
• Create, improve, and document processes.
• Develop and report metric information to management.
• Understand and work with software supporting domestic (McLeod), international (CargoWise), and warehouse (Deposco) billing, as well as other billing software.
• Ensure billing accuracy and timeliness, with accountability to DSO to enable timely and accurate collections.
• Work with the AR/Collections team and Billing Analysts to resolve billing discrepancies and other AR issues.
• Interface with Sales, Warehousing, Accounts Receivable, Credit, Collections, and Accounts Payable teams.
• Foster strong, positive communication with external and internal customers.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• 401(k) retirement plan
• PTO
• Sick time
• Paid holidays
• Exclusive employee vacation properties

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED