Billing Specialist

Service Experts•Richardson, TX

13d

About The Position

The Billing Specialist supports internal and external Operations groups by preparing, validating, and processing customer data load files for the Service Experts primary customer billing system, MSD. The role also processes transactions, files, and batches related to payments, billing, and rate management, and researches and resolves exceptions and escalations in these areas. The Billing Specialist contributes to business objectives, operational performance, customer satisfaction, and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness. The position includes assisting with billing preparation and invoice generation, supporting automated payment processes, maintaining billing data, reviewing customer accounts, supporting account maintenance and documentation tracking, coordinating resolution of basic billing inquiries, organizing billing information, handling daily mail processes, and making banking deposits. Other billing tasks may also be assigned.

Requirements

0–2 years of related experience.
Experience with Excel, including spreadsheets, formulas, VLOOKUPs, pivot tables, sorting, and filtering.
Basic understanding of billing and invoicing concepts.
Strong attention to detail and ability to follow processes.
Clear written communication skills.
High school diploma or GED.

Nice To Haves

Familiarity with accounting or billing software.
Exposure to data entry, invoicing, or customer service roles.
Ability to work with deadlines and prioritize tasks.

Responsibilities

Prepare, validate, and process customer data load files for loading into the MSD customer billing system.
Process transactions, files, and batches related to payments, billing, and rate management.
Research and resolve exceptions and escalations related to payments, billing, and rate management.
Assist with billing preparation and invoice generation.
Assist with automated payment processes.
Update and maintain billing data in Excel spreadsheets and company systems.
Review customer accounts for accuracy, including amounts, dates, and service details.
Support account maintenance and documentation tracking.
Coordinate with internal teams to help resolve basic billing inquiries.
Organize and file billing-related information.
Handle daily incoming and outgoing mail processes.
Make banking deposits.
Perform other assigned billing tasks.
Contribute to operational performance, customer satisfaction, and continuous improvement of operating practices and procedures.