Billing Specialist - Admin
About The Position
As a Billing Specialist - Admin at Denova, you will provide essential administrative support to the Engagement Center by coordinating billing-related workflows, maintaining accurate patient and financial records, managing documentation, and responding to billing inquiries. This phone-based role also assists with insurance eligibility verification and account updates to help ensure organized, accurate, and efficient billing support. The position is full-time, Monday through Friday, 9:30 AM to 6:00 PM, with a flexible schedule. The first 90 days of training are 100% onsite at the Engagement Center/DHQ. After successfully completing the first 90 days, there is an opportunity to work remotely up to four days per week. Candidates must reside in Arizona and be able to report onsite as required.
Requirements
- High school diploma or GED.
- At least two years of experience in healthcare billing, medical office administration, insurance verification, or related administrative support.
- Strong organizational skills and the ability to handle multiple tasks simultaneously.
- Excellent communication skills and a commitment to providing outstanding customer service.
- Comfort handling calls throughout most of the workday.
- Must reside in Arizona and be able to report onsite to the Engagement Center/DHQ as required.
- Proficiency in electronic medical records systems (EMR/EHR), insurance carrier portals, Microsoft Office, and billing software.
Nice To Haves
- Additional certification in billing, finance, or a related field.
- Bilingual English/Spanish proficiency.
Responsibilities
- Provide administrative support for day-to-day billing operations, including documentation, account maintenance, correspondence, and system updates.
- Respond to patient and business-partner billing inquiries by phone, email, and Microsoft Teams with thorough, professional assistance.
- Assist patients with billing statements, disputes, account balances, approved adjustments, and financial responsibilities.
- Verify insurance eligibility and update patient demographics, insurance information, and billing records as needed.
- Issue requested billing statements, process approved no-show fee adjustments, and complete other authorized account updates.
- Organize incoming billing documentation, including faxes, electronic submissions, and departmental correspondence.
- Monitor assigned work queues, coordinate follow-up items, and collaborate with internal departments to resolve billing-related questions.
- Maintain confidentiality and accuracy when handling patient and financial records.
- Complete other assigned administrative duties.
Benefits
- Comprehensive low-cost medical, dental, and vision insurance.
- Retirement plan with a 3.5% company match.
- Long- and short-term disability options.
- Holiday pay and PTO.
- Life insurance.
- Employee wellness program.
- Discounts for Denova team members.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
