WS - Billing Resolution Assistant

WillScot • Scottsdale, AZ

4d

About The Position

The Billing Resolution Assistant supports billing operations by researching and resolving invoice discrepancies, processing billing adjustments, and maintaining accurate customer accounts. The role collaborates with branch personnel and internal departments, supports specialized customer billing activities, and contributes to reporting, auditing, and documentation for SOX compliance and internal controls. It also helps identify ways to improve billing accuracy and operational efficiency and provides service to internal and external customers.

Requirements

• High School Diploma or GED.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Strong computer proficiency and ability to learn new systems quickly.
• Effective verbal and written communication skills with a professional, customer-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• One or more years of experience in billing, accounts receivable, accounting, customer service, or a related field.
• Experience with Microsoft Office applications, particularly Excel and Word.
• Familiarity with ERP, billing, or financial systems.

Responsibilities

• Research and resolve billing discrepancies, including pricing issues, container number corrections, returns, and invoice adjustments.
• Review, update, and maintain accurate customer billing records.
• Process credit memos, billing adjustments, and LLW reversals in accordance with company policies and procedures.
• Support billing activities for specialized customer accounts, including web billing and account maintenance.
• Collaborate with branch personnel and internal departments to resolve billing issues accurately and efficiently.
• Assist with reporting, auditing, and documentation activities that support SOX compliance and internal controls.
• Identify opportunities to improve billing accuracy and operational efficiency.
• Provide service and support to internal and external customers.
• Perform additional responsibilities and special projects as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities, which may include commission, bonus, performance rewards, or other incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED