Billing Representative III

Quest Diagnostics•West Norriton, PA

4d•Hybrid

About The Position

The Billing Representative III works independently and as part of a team to triage cases from Sales and Customer Solutions and resolve billing issues. The role collects data from ARBRR and PowerBI and creates Excel spreadsheets and/or Pivot Tables to identify trends while maintaining production standards. It also includes outbound calls to Quest clients regarding outstanding invoices. The position supports remittance teams across regions by analyzing cash application data, identifying process inefficiencies, developing solutions, and recommending ways to reduce unapplied cash and improve efficiency. The representative runs processes and reports, validates data, performs ad hoc reporting and advanced data analysis, and contributes to projects and continuous-improvement initiatives. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern, with overtime as needed. The role requires living near a Quest Diagnostics Laboratory site or in Norristown, Pennsylvania. Telecommuting requirements include a separate dedicated work area, protection of sensitive company documents, and access to approved high-speed internet.

Requirements

At least 4 years of related experience in revenue cycle management.
At least 2 years of advanced proficiency in cash applications.
Adaptability and flexibility, including the ability to accept, create, and manage change.
Proven ability to work positively with staff to achieve goals and objectives.
Previous experience implementing cross-functional initiatives.
Advanced Excel and Access skills and knowledge of SQL.
Must reside near a Quest Diagnostics Laboratory site or Norristown, Pennsylvania.
Must be available to start the workday by 8:00 a.m. Eastern.
Able to work overtime as needed.
For telecommuting, must have a dedicated work area separate from other living areas that provides information privacy.
Must be able to keep company-sensitive documents secure, if applicable.
Must live where a Quest Diagnostics-approved high-speed internet connection is available or have an existing high-speed internet connection.

Nice To Haves

Ability to maintain a consistent high standard under pressure.
Ability to work in a fast-paced environment and adapt to changing priorities.
High degree of accuracy and attention to detail.
Problem-solving and strong analytical skills.
Experience creating business requirement documents, project plans, and presentations.
Ability to multitask across projects and tasks of varying complexity and meet deadlines.
Willingness to take on additional responsibilities as required.
Self-motivated, able to work on a team and independently.
Ability to communicate complex issues clearly to all levels of management.
Excellent organizational, interpersonal, and written and verbal communication skills.
Bachelor’s degree in a STEM major or higher education.
Experience with high-volume revenue cycle operations.
Knowledge of Quest systems such as BFE and QBS, and the order-to-cash business process.

Responsibilities

Triage cases from Sales and Customer Solutions and resolve billing issues.
Collect data from ARBRR and PowerBI and create Excel spreadsheets and/or Pivot Tables to show trends while maintaining production standards.
Make outbound calls to Quest clients about outstanding invoices.
Work cross-regionally with remittance teams, supervisors, and regional analysts to support the remittance team.
Manipulate, analyze, and interpret large amounts of data using Access, Excel, and SQL.
Run processes and reports and provide feedback for improvements.
Recognize operational or technical inefficiencies in cash application processes and develop timely solutions.
Pull ad hoc reports from various billing systems and validate data for accuracy and quality.
Mine data for advanced analysis of reports presented to management.
Recommend solutions to reduce unapplied cash and improve cash application efficiency.
Collaborate with other business units and departments on cash application projects.
Help meet company and regional expectations and SLA targets.
Analyze and interpret reports on metrics associated with goals and objectives.
Pursue continual improvements in quality and efficiency in functional areas.
Collaborate with the supervisor on strategies to promote employee engagement and satisfaction.
Provide input to internal and external stakeholders to support effective business planning.
Use relevant systems and tools to identify or test efficiency-improvement opportunities.
Review and assign projects or initiatives and participate in Kaizens and process-improvement initiatives.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
May be eligible for annual performance bonus compensation.