Billing Representative III

Quest Diagnostics • West Norriton Township, PA

4d • $20 - $27

About The Position

The Billing Representative III works independently and as part of a team to triage cases from Sales and Customer Solutions and resolve billing issues. The role involves collecting data from ARBRR and PowerBI, creating Excel spreadsheets and/or Pivot Tables to identify trends, maintaining production standards, and making outbound calls to Quest clients regarding outstanding invoices owed to Quest.

The position also supports remittance and cash application operations. It analyzes data and reports, identifies process inefficiencies, develops solutions to cash application issues, validates data, recommends ways to reduce unapplied cash, and collaborates across regions and business units on projects and continuous improvement. The position is Monday through Friday, 8:00 AM to 5:00 PM Eastern, with overtime as needed.

Requirements

• At least 4 years of related experience in revenue cycle management.
• At least 2 years of advanced proficiency in cash applications.
• Adaptability and flexibility, including the ability to accept, create, and manage change.
• Proven ability to work positively with staff to achieve goals and objectives.
• Previous experience implementing cross-functional initiatives.
• Advanced Excel and Access skills, with knowledge of SQL.
• Must reside near a Quest Diagnostics Laboratory site or Norristown, Pennsylvania.
• Must be available to start the workday by 8:00 AM Eastern.
• Must be able to work overtime as needed.
• For telecommuting, must have a dedicated work area separate from other living areas that provides information privacy.
• Must be able to keep sensitive company documents secure, if applicable.
• Must live where a Quest Diagnostics-approved high-speed internet connection is available or have an existing high-speed internet connection.

Nice To Haves

• Ability to work to a consistent high standard under pressure.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• High degree of accuracy and attention to detail.
• Problem-solving ability and strong analytical skills.
• Experience creating business requirement documents, project plans, and presentations.
• Ability to multitask across projects and tasks of varying complexity and meet deadlines.
• Willingness to undertake additional responsibilities as required.
• Self-motivation, ability to work in a team, and ability to work independently.
• Ability to clearly communicate complex issues to all levels of management.
• Excellent organizational, interpersonal, and written and verbal communication skills.
• Bachelor’s degree in a STEM major or higher education.
• Experience with high-volume revenue cycle operations.
• Knowledge of Quest systems such as BFE and QBS, and the order-to-cash business process.

Responsibilities

• Triage cases from Sales and Customer Solutions and resolve billing issues.
• Collect data from ARBRR and PowerBI and create Excel spreadsheets and/or Pivot Tables to show trends while maintaining production standards.
• Make outbound calls to Quest clients regarding outstanding invoices owed to Quest.
• Work cross-regionally with remittance teams, supervisors, and regional analysts to support the remittance team.
• Manipulate, analyze, and interpret large amounts of data using Access, Excel, and SQL.
• Run processes and reports and provide feedback for improvements.
• Recognize operational or technical inefficiencies in cash application processes.
• Develop solutions to address cash application issues quickly.
• Pull ad hoc reports from various billing systems.
• Perform data validation to ensure accuracy and quality.
• Mine data for advanced analysis of information presented in management reports.
• Recommend solutions to reduce unapplied cash and improve cash application efficiency.
• Collaborate with other business units and departments on cash application projects.
• Help meet company and regional expectations and SLA targets.
• Analyze and interpret reports on metrics associated with goals and objectives.
• Pursue continual improvements in quality and efficiency in functional areas.
• Collaborate with the supervisor on strategies to promote employee engagement and improve employee satisfaction.
• Provide input to internal and external stakeholders to support effective business planning.
• Use relevant systems and tools to identify or test opportunities for efficiency improvements.
• Review and assign projects and initiatives, and participate in Kaizens and process improvement initiatives.

Benefits

• Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
• Well-being programs.
• Annual no-cost Blueprint for Wellness health assessment program.
• healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• Six holidays plus one MyDay off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, with a buy-up option.
• Flexible Spending Accounts.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.
• Eligible candidates may receive annual performance bonus compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed