Billing Operations Specialist I

GAINSCO•Richardson, TX

1d•Hybrid

About The Position

GAINSCO is seeking a Billing Operations Specialist I to support billing processes, policy updates, and customer service activities across multiple channels. This role combines transaction processing, reporting, and customer support, ensuring accuracy, compliance, and a positive experience for insureds and agent partners (Independent Agents, State Farm Agents, and GAIA channels).

Requirements

High School Diploma or Equivalent.
Prior experience as a Customer Service Representative in a call center environment is required.
Proficiency in basic math and data validation.
Strong attention to detail and accuracy when processing financial transactions.
Strong computer skills; comfortable navigating multiple systems simultaneously.
Ability to multitask, prioritize, and manage time effectively.
Ability to work both independently and collaboratively.
Strong problem-solving skills; able to identify and escalate issues appropriately.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Nice To Haves

Prior experience within the Accounts Receivable department is preferred.
Auto insurance industry experience is preferred.

Responsibilities

Service and update policies using AS400 and Duck Creek Policy & Billing systems.
Post incoming payments from insureds and agents into the billing system.
Process refunds, including voids, stop payments, and check issuance.
Reconcile and verify policy and billing transactions for accuracy.
Support Customer Service requests by processing: adjustments, policy transfers, and fee reversals.
Review and process daily policy exception reports.
Send refunds and correspondence via certified mail when required.
Partner with Financial Accounting on unclaimed property activities.
Provide overflow support to the call center by handling inbound inquiries from agents and insureds.
Deliver prompt, accurate, and professional service.
Assist with additional processing tasks and team support as needed.