Billing Operations Specialist

Aggreko • New Iberia, LA

3d

About The Position

The Billing Operations Specialist will be responsible for developing, implementing, and maintaining quality control checks across all billing workflows to ensure data accuracy and process integrity. This role involves regularly reviewing billing procedures for alignment with company policies, industry regulations, and best practices, as well as identifying and reporting compliance gaps. The specialist will also manage third-party customer billing audits, serving as the primary point of contact, coordinating documentation, and analyzing audit findings. Additionally, the role requires providing expert support for various billing functions, assisting with complex inquiries and escalations, contributing to process improvement projects, and acting as a flexible resource to backfill critical tasks. Training assistance may also be required.

Requirements

• Bachelor’s degree in business administration, Accounting, Finance, or a related field; or equivalent practical experience.
• Minimum of 3-5 years of experience in a billing, accounts receivable, or financial operations role, preferably in a dynamic, high-volume environment.
• Proven experience with quality control, process compliance, or audit management.
• Strong analytical and problem-solving abilities, with a keen eye for detail and accuracy.
• Excellent communication (written and verbal) and interpersonal skills, with the ability to explain complex information clearly.
• Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines.
• Excellent time management.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• An initiative-taking, self-starter mentality with a strong commitment to continuous improvement.

Nice To Haves

• Experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and billing software are highly desirable.

Responsibilities

• Develop, implement, and maintain robust quality control checks across all billing workflows to ensure data accuracy and process integrity.
• Regularly review billing procedures to ensure alignment with company policies, industry regulations, and best practices.
• Identify and report on compliance gaps, recommending and implementing corrective actions.
• Conduct internal audits of billing data and processes to proactively identify potential issues.
• Serve as the primary point of contact for all third-party customer billing audits.
• Coordinate the collection and preparation of necessary documentation and data for auditors.
• Facilitate auditor requests, respond to inquiries, and manage all communications throughout the audit lifecycle.
• Analyze audit findings, develop action plans to address discrepancies, and ensure timely resolution.
• Provide expert support for various billing functions, adapting quickly to diverse needs and priorities within the team.
• Assist with complex billing inquiries, escalations, and dispute resolution.
• Contribute to special projects and initiatives aimed at improving billing systems, tools, and processes.
• Function as a flexible resource to backfill critical billing tasks during peak periods or staff absences.
• Assist with training, as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level