Billing & Operations Administrative Support

R&B Wholesale Distributors • Ontario, CA

2d • Onsite

About The Position

R&B Wholesale Distributors, LLC is seeking a detail-oriented, organized, and dependable team member to support its billing, warehouse, delivery, and operations teams. This hands-on administrative role focuses on ensuring completed deliveries and installations are documented and ready for customer invoicing. The employee works with drivers, installers, warehouse personnel, and office staff to collect and verify paperwork, resolve missing documentation, process returns, document cash collections, and assist with quality assurance and operational reporting.

Responsibilities also include maintaining records, entering billing-related information, supporting KPI data collection, and transitioning between office work and hands-on warehouse support. The role is based in Ontario, California, and is scheduled Monday through Friday from 2:00 p.m. to 10:30 p.m. Pay is $20.00–$25.00 per hour.

R&B Wholesale Distributors is an appliance distributor with its own delivery and installation teams. The company describes a supportive team environment, opportunities for growth and advancement, and experience across billing, warehouse operations, delivery, installation, and quality assurance. Eligible employees may have access to the listed benefits.

Requirements

• High school diploma or equivalent.
• Bilingual English/Spanish required.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Ability to learn and work with electronic document management and company operating systems.
• Professional communication skills and ability to work effectively with drivers, installers, warehouse personnel, office staff, and management.
• Ability to work independently and take initiative.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort transitioning between office/administrative responsibilities and hands-on warehouse support.
• Dependability and ability to consistently work scheduled evening hours.

Nice To Haves

• Previous administrative, billing, logistics, warehouse, or office support experience.
• Experience in appliance distribution, logistics, delivery and installation, warehouse operations, billing, proof-of-delivery documentation, returns processing, shipping/receiving, or quality assurance.
• Experience with Esker or a similar electronic document management system.

Responsibilities

• Collect delivery and installation paperwork from drivers and installation teams at the completion of their routes.
• Review documentation for completeness and accuracy before customer invoicing.
• Verify work orders, proof of delivery, customer signatures, photos, and other supporting documentation.
• Follow up with drivers and field personnel regarding missing or incomplete documentation.
• Identify discrepancies and coordinate with operations personnel to resolve them promptly.
• Enter and update billing-related information in company systems.
• Assist with invoice preparation and other billing administrative functions.
• Scan and upload paperwork and supporting documentation into Esker.
• Organize and maintain electronic and physical records.
• Receive and log returned appliances and merchandise into the returns log.
• Unpack returns and prepare merchandise for put-away.
• Document items requiring immediate redelivery and ensure merchandise is staged in the designated area with appropriate paperwork.
• Help maintain accurate documentation and organization of returned merchandise.
• Collect required paperwork from drivers at the end of their routes.
• Document and securely handle cash collections received from drivers in accordance with company procedures.
• Identify missing paperwork and follow up before driver closeout is completed.
• Help ensure drivers sort and stage recyclable materials in designated areas.
• Assist with KPI data collection and data entry.
• Maintain accurate operational records and supporting documentation.
• Assist billing, warehouse, and operations teams with administrative projects as needed.
• Perform other duties as assigned based on business needs.

Benefits

• Sick time
• Vacation
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• Employee discount programs
• Opportunities for growth and advancement
• Supportive team environment
• Experience across multiple areas of appliance distribution, including billing, warehouse operations, delivery, installation, and quality assurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED