Billing & Operations Administrative Support

R&B Wholesale Distributors, LLC • Ontario, CA

3d • $20 - $25 • Onsite

About The Position

R&B Wholesale Distributors, LLC, an appliance distributor with its own delivery and installation teams, is seeking a detail-oriented, organized, and dependable team member to support billing, warehouse, delivery, and operations. This hands-on administrative role focuses on ensuring completed deliveries and installations are properly documented and ready for customer invoicing. The position works closely with drivers, installers, warehouse personnel, and office staff to collect and verify paperwork, resolve missing documentation, process returns, document cash collections, and assist with quality assurance and operational reporting.

Responsibilities include reviewing delivery and installation records, entering billing information, helping prepare invoices, scanning documents into Esker, maintaining records, processing returns and redeliveries, completing driver closeouts, documenting cash collections, supporting KPI reporting, and assisting with administrative and warehouse tasks. The role combines office and warehouse work and is based in Ontario, California, on a Monday–Friday second shift from 2:00 p.m. to 10:30 p.m. Pay is $20.00–$25.00 per hour.

Requirements

• High school diploma or equivalent.
• Bilingual English/Spanish required.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Ability to learn and work with electronic document management and company operating systems.
• Professional communication skills and ability to work effectively with drivers, installers, warehouse personnel, office staff, and management.
• Ability to work independently and take initiative.
• Comfort managing multiple priorities in a fast-paced environment.
• Comfort transitioning between office/administrative responsibilities and hands-on warehouse support.
• Dependable and able to consistently work scheduled evening hours.
• Ability to work at a computer for extended periods and perform repetitive data entry and document review.
• Ability to walk and stand throughout portions of the shift and work safely in an active warehouse environment.
• Ability to handle and unpack returned merchandise as needed and occasionally lift up to 20 pounds.

Nice To Haves

• Previous administrative, billing, logistics, warehouse, or office support experience.
• Experience in appliance distribution, logistics, delivery and installation, warehouse operations, billing, proof-of-delivery documentation, returns processing, shipping/receiving, or quality assurance.
• Experience with Esker or a similar electronic document management system.

Responsibilities

• Collect delivery and installation paperwork from drivers and installation teams at the completion of their routes.
• Review documentation for completeness and accuracy before customer invoicing.
• Verify work orders, proof of delivery (POD), customer signatures, photos, and other supporting documentation.
• Follow up with drivers and field personnel about missing or incomplete documentation.
• Identify discrepancies and coordinate with operations personnel to resolve issues promptly.
• Enter and update billing-related information in company systems.
• Assist with invoice preparation and other billing administrative functions.
• Scan and upload paperwork and supporting documentation into Esker; organize and maintain electronic and physical records.
• Receive and log returned appliances and merchandise, unpack returns, and prepare merchandise for put-away.
• Document items requiring immediate redelivery and ensure redelivery merchandise is staged in the designated area with appropriate paperwork.
• Maintain accurate documentation and organization of returned merchandise.
• Collect required paperwork from drivers at the end of their routes and follow up on missing documents before closeout is completed.
• Document and securely handle cash collections received from drivers according to company procedures.
• Help ensure drivers properly sort and stage recyclable materials in designated areas.
• Assist with KPI data collection and data entry, and maintain accurate operational records and supporting documentation.
• Assist billing, warehouse, and operations teams with administrative projects and perform other duties as assigned based on business needs.

Benefits

• Sick time
• Vacation
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Employee discount programs
• Opportunities for growth and advancement
• Supportive team environment
• Experience across multiple areas of appliance distribution, including billing, warehouse operations, delivery, installation, and quality assurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED