Billing Manager

Vertage•Atlanta, GA

About The Position

The Billing Manager leads Vertage’s end-to-end billing function to support timely and accurate invoicing, revenue realization, cash flow, and customer service. The role oversees billing operations, client escalations, financial controls, process improvement, and team performance, partnering with Payroll, Finance, Sales, Operations, Credit & Collections, and Client Services. It protects revenue through effective invoicing processes and promotes operational excellence across the billing lifecycle. The position also calls for acting as an ambassador for Vertage’s culture and values, demonstrating accountability, ownership, transparent communication, respect, professionalism, continuous improvement, and care for the company’s safety, integrity, reputation, and financial interests. The outlined duties may be amended to meet changing business needs.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
Five or more years of billing, accounts receivable, finance operations, or staffing back-office experience.
Three or more years of leadership experience managing operational teams.
Strong knowledge of invoicing, customer billing processes, accounts receivable, collections, and revenue controls.
Advanced Microsoft Excel skills and experience with ERP or pay/bill platforms.
Demonstrated ability to manage competing priorities in a high-volume environment.
Strong analytical, communication, customer-service, and problem-solving skills.

Nice To Haves

Experience in staffing, MSP, VMS, or contingent-workforce environments.
Experience with Dynamics GP, 1Staff, Bullhorn, UKG, or comparable platforms.
Experience supporting complex, high-volume, multi-client billing operations.
Experience leading system implementations or operational transformation initiatives.

Responsibilities

Lead daily billing operations across multiple business lines and customer programs.
Ensure accurate and timely invoice generation and delivery in accordance with contractual and client requirements.
Monitor billing productivity, backlog, cycle times, and service-level performance.
Manage exception reporting, prioritization, and resolution processes.
Ensure adherence to billing policies, procedures, and controls.
Oversee billing quality-control processes to minimize invoice errors and revenue leakage.
Ensure validated billable activity is invoiced accurately and on time.
Review aging trends and partner with Credit & Collections to support cash-flow objectives.
Monitor billing exceptions, credits, rebills, write-offs, and revenue-impacting adjustments.
Support internal and external audit requests and maintain clear documentation and audit trails.
Serve as the primary escalation point for complex customer billing issues.
Resolve invoice disputes, rate discrepancies, purchase-order challenges, and billing inquiries.
Partner with client-facing teams to improve customer satisfaction and payment outcomes.
Support strategic client reviews and executive escalations.
Maintain stakeholder communication until issues are fully resolved.
Manage, coach, and develop Billing Specialists and Pay/Bill staff.
Establish performance expectations, service standards, and accountability measures.
Support hiring, onboarding, training, and succession-planning activities.
Balance workloads and priorities to maintain service levels and business continuity.
Foster continuous improvement, collaboration, and operational excellence.
Partner on billing system enhancements, implementations, integrations, and testing initiatives.
Identify automation opportunities and process efficiencies.
Use reporting and operational data to identify trends, risks, and improvement opportunities.
Participate in business transformation and integration projects.