Billing Manager

GFL Environmental•Sugar Land, TX

About The Position

GFL Environmental Services is hiring a Billing Manager to lead its regional billing team across Texas and Louisiana. The role oversees billers and billing supervisors, develops the team and its structure, and ensures completed jobs are billed promptly and accurately according to customer contract terms. The manager will support integration of a new billing system, standardize and streamline billing workflows, develop performance metrics, and collaborate with Collections, Operations, Sales, and corporate teams. The position may be based at any GFL Plant Services location in Texas or Louisiana and requires a minimum of 25% travel across the region. The role reports to the Regional Controller, Gulf Coast.

Requirements

At least 5 years of experience managing and leading teams, ideally in a billing leadership role.
Proven success building and leading high-performing teams.
Experience in a high-volume, fast-paced, deadline-driven billing environment.
Experience leading successful technology or system initiatives, such as a billing-system implementation, automation project, or process redesign.
Experience with customer billing portals and electronic invoicing.
Strong Excel skills and comfort working with data from multiple systems.
Clear, professional written and verbal communication.
Valid work authorization in the country where the job is located; valid documentation confirming eligibility to work must be provided before the start date.

Nice To Haves

Experience leading teams across multiple sites, including managing through supervisors or leads.
Waste, environmental, or industrial services experience, especially billing for refinery and petrochemical customers.
Familiarity with field tickets, manifests, disposal tickets, and T&M or unit-rate contract billing.
Hands-on use of automation, BI, or AI tools such as Power BI to improve reporting or workflows.
A degree in Accounting, Finance, Business, or a related field.
Servant leadership, root-cause problem-solving, resilience under month-end pressure, curiosity about new tools and automation, coachability, credibility with Operations, and steadiness through change.

Responsibilities

Lead the regional billing team, managing billers and billing supervisors across Texas and Louisiana and evaluating team performance and structure.
Coach and develop employees, set clear expectations, and build capable leads and supervisors and a culture of ownership and accuracy.
Ensure completed jobs are billed promptly and accurately in accordance with customer contract terms, including T&M, unit-rate, and lump-sum work, surcharges, and third-party disposal.
Act as the region's billing-system expert, participate in the integration of a new billing system, support billers during the transition, and coordinate with corporate teams to resolve system issues.
Identify billing bottlenecks from field ticket to invoice, standardize practices across locations, and drive automation that reduces manual work.
Develop and track KPIs such as unbilled revenue, ticket-to-invoice cycle time, invoice accuracy, credits, and rebills, and use them to drive improvement.
Partner with the AR team to resolve disputes, address causes of rejected or delayed invoices, manage customer portal submissions, and reduce DSO.
Build working relationships with district and site leaders in Operations and Sales to ensure billing information flows from the field to the invoice.
Travel at least 25% to locations across the region.