Billing Customer Service Representative - Call Center

St. Peter's Health Regional Medical Center • Helena, MT

6h

About The Position

The Billing Customer Service Representative supports the Patient Financial Services team by helping patients understand their financial responsibilities, payment options, and available assistance programs. The role collects patient payments, prepares financial estimates, evaluates eligibility for financial assistance, establishes payment arrangements, and manages delinquent accounts.

The position provides customer service by answering billing questions, resolving account concerns, maintaining accurate documentation, and connecting patients with appropriate financial resources. The successful candidate communicates and solves problems effectively, pays close attention to detail, acts professionally, and provides patient-centered service while complying with applicable regulations and departmental performance standards.

Requirements

• High school diploma or GED required.
• Computer skills and ability to work in multiple accounting systems, including hospital, physician, and home health systems.
• Mathematical, organizational, and business correspondence skills.
• Basic knowledge of downloading and creating spreadsheets in Microsoft Excel.
• Proficiency with 10-key, printers, telephones, copiers, and fax machines.
• Familiarity with medical terminology and third-party payer methodology.
• Thorough knowledge of medical necessity and compliance laws.
• Excellent oral and written communication skills and professionalism when relating to patients and their families.
• Good understanding of resources and programs available to patients and families.
• Thorough knowledge of SPH payment policies, patient assistance policies, verification, and billing processes.
• Strong problem-solving skills, attention to detail, and commitment to patient-centered service.

Responsibilities

• Collect patient payments.
• Prepare financial estimates.
• Evaluate eligibility for financial assistance.
• Establish payment arrangements.
• Manage delinquent accounts.
• Answer billing questions and resolve account concerns.
• Maintain accurate documentation.
• Connect patients with appropriate financial resources.
• Complete Patient Financial Services I training within the first five months after hire.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED