Billing & Customer Service Analyst – 3PL

Office Depot•Grand Prairie, TX

23h

About The Position

The Billing & Customer Service Analyst is responsible for managing the billing and invoicing processes for our Supply Chain 3PL customers. This role focuses on reviewing/analyzing each invoice and cost calculation, including those created via systems or from a manual calculation. The Billing & Customer Service Analyst works directly with the Supply Chain leaders to ensure billing accuracy for all special charges. This position also has direct contact with customers regarding invoice questions and if special analysis/reporting is required. The Billing & Customer Service Analyst plays a key role in enhancing the 3PL customer experience by maintaining high standards of billing accuracy and transparency. To be successful in this role, you should have strong communication and interpersonal skills, attention to detail, comfort working with numbers and data, and an interest in learning about logistics and supply chain services to better support customers and internal teams.

Requirements

Bachelor's degree or equivalent experience
Area of Study: Accounting, Finance or a related field preferred.
Minimum Years of Experience: 3
Experience in billing and/or customer service; helpful to have a background in both analysis and people skills
Proficiency in Microsoft Office Suite, and data analysis tools.
Strong analytical and problem-solving skills
Effective communication and interpersonal abilities
Ability to work collaboratively across teams
Customer-focused mindset and attention to detail is key
Results-oriented, adaptable, proactive, and committed to continuous improvement

Nice To Haves

helpful to have a background in both analysis and people skills

Responsibilities

Manage the billing/invoice process for Supply Chain 3PL customers ensuring timely, accurate, and compliant invoicing in alignment with contractual terms and internal policies.
Independently review and analyze weekly and monthly invoices and cost calculations—both system-generated and manual—to identify discrepancies, determine root causes, and implement corrective actions with minimal supervision.
Use discretion and subject-matter expertise to work directly with Supply Chain leadership to validate and approve special charges (e.g., manual labor charges for TikTok, Region 4), ensuring they are properly supported, documented, and billed.
Proactively facilitate collaboration between internal teams and the customer to prioritize issues, propose solutions, and determine appropriate escalation paths toward resolution.
Work directly with SC RVP on escalations, where appropriate.
Participate in customer reviews (and/or work directly with customers) regarding invoice questions and if special analysis/reporting is required.
Assist in educating customers on products and service usage by sharing information and resources that help drive customer value.