Customer Service Reps 3PL

THE VISUAL PAK COMPANIES•Waukegan, IL

3d•Onsite

About The Position

Join the PAK The Visual Pak Companies are aligned with many of the largest consumer product companies in the household, personal care, automotive and food product industries. 30 years of consistent growth with no end in sight is a testament to our best-in-class workforce as the foundation for our collective success. The Visual Pak is looking for innovative and dedicated achievers who are encouraged to keep a healthy work/life balance to join our team. Position Title: Customer Service Rep (Third Party Logistics) Reporting into Title: Senior Warehouse Operations Manager Position Purpose/Summary: CSR (3PL) is responsible for processing orders to the distribution floor for accurate and timely routing/shipping. Overall job will focus on shipping orders within customer's requirements. Candidate will have prior customer service experience in a busy logistics/shipping warehouse environment; will be highly organized with an ability to handle multiple tasks; and will have the ability to establish a great relationship with our customer's over the phone, email and/or chat. Direct Reports None

Requirements

High School Diploma or equivalent
2 years prior experience working in a CSR role in Logistics/Shipping/Distribution Center or detail oriented, customer service driven, office environment.
Basic-Intermediate understanding of MS office (Excel, Word, PowerPoint, email)
Strong verbal and written skills with the ability to communicate effectively and tactfully with customers, team, transportation carriers, management and other departments.
Must be able to professionally communicate via phone, email or chat
Must have reliable transportation.

Nice To Haves

Customer Service experience within 3PL environment preferred
A working knowledge of shipping documents is preferred; (ie: bills of lading, packing slips, and manifests).
Working knowledge of warehouse management systems, e.g. Navision, SAP, AS400

Responsibilities

Monitor, process, and ensure that all orders are processed accurately and in a timely manner.
Responsible for routing and scheduling daily pick-ups and printing of Bills of Lading for carrier loads.
Ensure that the routing and scheduling of carriers is in compliance with customers routing/vendor standards to reduce department related chargebacks.
Work closely with distribution center floor to ensure shipments are dock confirmed.
Work jointly with support teams to solve any problems with orders.
Perform all other duties as directed by the WH Administrative Manager.