Billing Coordinator

KONE • Marietta, GA

1d • $54,800 - $71,925 • Onsite

About The Position

KONE is seeking a CS&A Billing Coordinator for their Americas team, specifically supporting the Southeast District at the Marietta, GA branch. This role is crucial for ensuring the accurate and timely processing of Non-Quoted Repair (NQR) Orders. The Billing Coordinator will audit contract documentation for compliance with invoicing requirements, align work completion with invoicing, and ensure overall invoice quality to accelerate the invoice cycle time. The position also focuses on maintaining compliance with KONE's billing processes and procedures to enhance customer satisfaction and minimize credit memos. The ideal candidate will be motivated by analyzing service orders, organizing multiple tasks, and utilizing interpersonal skills to build relationships with customers and stakeholders. Proficiency in advanced Office Tools (Outlook, Word, Excel) and a passion for learning new software applications are essential. The role requires the ability to work independently and as part of a team under tight deadlines.

Requirements

• Higher Vocational diploma in business or related field of education or 2-3 years of prior working experience in an office administrative role.
• Excellent communication skills both written and oral.
• General knowledge of contract and business principles (e.g. order entry, scheduling, invoicing).
• Skillful with advanced Office Tools (Outlook, Word, Excel).
• Commitment to working independently and as a team member under tight time constraints.
• Passion for learning software applications.

Nice To Haves

• Experience in similar industry (service business) is a plus.
• Knowledge of SAP or similar ERP (Enterprise Resource Planning) system is an asset, specifically in areas of Sales and Distribution.

Responsibilities

• Ensure accurate and timely processing of Non-Quoted Repair (NQR) Orders.
• Audit contract documentation for compliance to invoicing requirements.
• Align work completion to ensure invoice quality and accelerated invoice cycle time.
• Ensure compliance to KONE billing processes and procedures.
• Analyze non-quoted repair service orders (time of call, scope of work performed, contract type) to identify orders requiring further review with management.
• Organize and prioritize multiple tasks.
• Interact and build relationships effectively with customers and KONE stakeholders.
• Work independently and as a team member under tight time constraints.

Benefits

• Competitive salary
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree