Billing Coordinator I
About The Position
Aflac is hiring a Billing Coordinator I to oversee group accounts and their members, with a focus on premium accounting and billing. The role manages past-due accounts, billing discrepancies, suspense accounts, payment audits, and financial status reporting. The coordinator works with clients and internal and external partners to resolve billing and premium issues, ensure accurate payment application, and maintain positive working relationships. Depending on the employee’s location within the continental United States, the role is hybrid or remote. Employees who live within 50 miles of Aflac’s Columbus, Georgia, or Columbia, South Carolina, offices are expected to work in the office at least 60% of the work week and work from home for the remainder. Employees who live more than 50 miles away work from home, though they may be asked to come to an office for business needs with advance notice. Aflac describes its workplace values as acting with integrity, communicating effectively, pursuing self-development, serving customers, supporting change and organizational goals, and working with diverse populations.
Requirements
- Bachelor’s degree in a related field, or an equivalent combination of education and experience.
- At least one year of job-related work experience in the insurance and/or financial industry, or an equivalent combination of education and experience.
- Solid presentation, negotiation, and customer service abilities.
- Solid analytical and problem-solving skills.
- Solid interpersonal, written, oral, and telephone communication skills to effectively interact with Aflac’s clients.
Nice To Haves
- Knowledge of payroll account management.
- Experience with billing services.
- At least one year of experience addressing diverse customer needs.
Responsibilities
- Oversee multiple group accounts and their members, focusing on premium accounting and billing.
- Handle past-due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies.
- Manage and reconcile suspense accounts for assigned blocks.
- Collaborate with external and internal partners to ensure accurate premium payments and applications.
- Conduct premium payment audits as needed to help clients identify and rectify incorrect or missing payments.
- Report the financial status of group accounts to internal and external partners.
- Work with internal departments to resolve premium or billing issues, changes, updates, or errors; communicate findings effectively and act as a liaison with other internal departments as needed.
- Collaborate with internal departments to resolve billing-versus-remittance challenges and past-due invoices.
- Build and maintain positive relationships with internal and external clients.
- Work with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.
- Perform other duties as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Prescription drug coverage
- Health care flexible spending account
- Dependent care flexible spending account
- Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies offered at no cost to the employee
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays annually
- Up to 20 days of PTO for any reason annually
- State-mandated sick leave, if eligible
- Other leaves of absence, if eligible
- Adoption and parental leave in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
