Billing Clerk

DNOW • Houston, TX

2d

About The Position

The Billing Support Specialist reviews invoices and billing in customer portal systems. The role supports customer service by responding to billing questions and issues, coordinating follow-up, and pursuing collection of past-due amounts.

Requirements

• High school diploma or GED.
• At least 1 year of experience with customer portals or billing.
• Experience with oil and gas billing.
• Handle confidential information discreetly and professionally.
• Demonstrate a high level of accuracy and urgency.
• Communicate effectively.
• Strong attention to detail.
• Use discretion with company and vendor information.
• ERP system experience.
• Strong background in Microsoft Office and reporting queries.
• Focus on maintaining the highest level of customer service.

Nice To Haves

• College degree.
• SAP experience; Oracle, PeopleSoft, or Syteline experience is also mentioned.

Responsibilities

• Answer incoming customer calls and emails to resolve issues promptly or track them for follow-up when additional information is needed.
• Assist team members with follow-up calls regarding customer problems.
• Take ownership of customer communications and provide follow-up as needed.
• Pursue collection of past-due amounts.
• Negotiate payment plans according to company guidelines.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED