Billing Clerk

DistributionNOW • Houston, TX

9d

About The Position

At DNOW, associates are valued and rewarded for being hardworking, creative, and dedicated to outstanding customer service. The Billing Support Specialist reviews invoices and billing in customer portal systems. The role also involves customer communication, issue follow-up, and collecting past-due amounts.

Requirements

• High school diploma or GED.
• At least 1 year of experience with customer portals and billing.
• Experience with oil and gas billing.
• Handle confidential information discreetly and professionally.
• High level of accuracy and sense of urgency.
• Communicate effectively.
• Strong attention to detail.
• Use discretion with company and vendor information.
• ERP system experience; SAP preferred, with Oracle, PeopleSoft, or Syteline also mentioned.
• Strong background in MS Office and reporting queries.
• Focus on maintaining the highest level of customer service.

Nice To Haves

• College degree preferred.
• SAP experience preferred.

Responsibilities

• Answer incoming customer calls and emails to resolve issues immediately or track them for follow-up when more information is needed.
• Assist team members with follow-up calls regarding customer problems.
• Take ownership of each customer communication and ensure follow-up communication is made as needed.
• Aggressively pursue collection of past-due amounts.
• Negotiate payment plans according to company guidelines.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED