Billing Associate

Mrlp Llp•Long Beach, CA

5d•Onsite

About The Position

Seeking a multifaceted candidate who will work on billing and accounting matters, maintaining compliance with regulatory requirements, and consumer communications. The role is responsible for managing recurring client billing, handling incoming client and borrower inquiries related to their loans, preparing financial quotes in response to those inquiries, and communicating directly with lenders to resolve questions. The position also provides broader operational support to the business unit for these processes. This role supports the accounting team, however the position will also require regular coordination with multiple internal departments and teams. We seek a highly capable and motivated individual who is prepared to contribute to a growing and evolving organization. This is a full-time, in-office position in Downtown Long Beach, CA, with standard business hours, Monday through Friday.

Requirements

High School Diploma.
Must have excellent verbal and written communication skills
Must be committed to providing exceptional customer service
Ability to communicate courteously and effectively with borrowers, lenders attorneys, other internal employees, and outside parties
Must be able to work with others in a congenial and team-oriented manner.
Must possess exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual change
Ability to read and write at a high level for proof reading and editing purposes
High-level proficiency in MS Office suite; Outlook, Teams, and especially Excel
All applicants applying for U.S. job openings must be authorized to work in the United States.
Applicants must be legally authorized to work in the United States now and in the future.

Nice To Haves

Associate’s degree or above preferred
Billing and check processing experience preferred

Responsibilities

Routine and monthly billing to clients within service level agreement timelines
Communicating with borrowers and their agents regarding quotes, drafting said quotes, and updating the internal systems regarding the process
Communicating with lenders regarding financials and billing of these processes
Processing incoming funds. Communicating with clients and third parties regarding these funds. Sending incoming funds out to clients timely
Reviewing final sale funds results, requesting the necessary checks for all parties, and sending the funds to the required parties
Ensuring timely, courteous, and thorough responses to a high volume of email correspondence
Maintaining congenial relationships with business associates, borrowers, and lenders
Providing exceptional customer service to borrowers and clients at every level of interaction, including timely status updates and follow-up on outstanding documents and/or services
Consistently and accurately update the firm’s internal case management system, as well as all lender systems
Performing other duties and responsibilities as needed