Billing Associate

American Electric Power•Corpus Christi, TX

18h•Onsite

About The Position

Under close supervision, perform basic, routine administrative duties following well-defined, standard procedures. Assist with document processing, compiling special reports, and requesting information from other areas. Aid in filing and retrieval of information in both hard copy and electronic formats. Answer telephone, take messages, and communicate via email (Microsoft Outlook). Receive and distribute incoming and outgoing mail. Use a computer keyboard to enter data, perform calculations, and retrieve information. Utilize a 10-key calculator and operate a variety of electronic and mechanical office equipment. Complete daily billing workflows, usage history requests, and reports. Perform repetitious tasks with accuracy. This role requires strong communication and interpersonal skills, a customer-focused approach, and the ability to solve problems and take initiative. You will be expected to apply basic education and training to job responsibilities, ask questions when unsure, and demonstrate initiative to handle assignments beyond the basic, routine level.

Requirements

High school or GED.
At least six months' experience in utilizing administrative office procedures, practices, and equipment.
Ability to organize data and processes.
Communicate effectively, both orally and in writing.
Good analytical and problem solving skills.
Proficient in MS Excel and 10-key calculator.
Positive attitude and self-motivated.
Detail oriented and accurate.
Punctual, flexible, and adaptable to ever changing demands and workloads.
Basic understanding of the deregulated electric Texas market.
Able to see information on computer screen and use computer keyboard.
Able to hear spoken words via telephone, cell phone, or during individual or group meetings.
Able to sit for long periods of time (min of 8 hr shifts).

Nice To Haves

Listen to and understand written and verbal instruction.
Communicate effectively with coworkers and other employees and/or customers outside work area.
Answer phone calls clearly and with a friendly, helpful tone.
Record messages accurately with appropriate information.
Work effectively and productively with others, and actively help others with assignments as necessary to maintain department productivity.

Responsibilities

Perform basic, routine administrative duties following well-defined, standard procedures.
Assist with document processing.
Assist in compiling special reports and request information from other areas.
Assist in filing and retrieval of information in both hard copy and electronic formats.
Answer telephone, take messages, and communicate via email (Microsoft Outlook) as necessary.
Receive and distribute incoming and outgoing mail.
Use keyboard (computer) to enter data, perform calculations and/or retrieve information.
Use 10-key calculator.
Operate a wide variety of electronic and mechanical office equipment.
Complete daily billing workflows, usage history requests, and reports.
Perform repetitious tasks with accuracy.
Answer customers' questions but know when appropriate to refer questions or issues to others.
Actively learn the function of the department and each employee's responsibility to assist customers more effectively.
Exhibit concern and sensitivity to others.
Apply basic education and training in job responsibilities and assignments.
Ask questions when unsure of how to handle an assignment.
Demonstrate ability and initiative to handle assignments beyond the basic, routine level.
Maintain residential and commercial accounts.
Travel in order to attend meetings, training, and other company requirements.
Work overtime during excessive workload times and/or during storm restorations.
Handle stress and a demanding workload.