Billing and Collections Supervisor - Hybrid

Sheppard Pratt Careers • Towson, MD

4d • Hybrid

About The Position

The Billing and Collections Supervisor oversees the daily activities of billing and accounts receivable staff within the Revenue Cycle department, supporting timely and accurate claim processing, follow-up, and collections for mental health services. The supervisor provides customer service to leadership, internal departments, patients, families, and insurance companies; oversees daily operations and staff; helps resolve complex accounts; supports payer compliance; monitors reporting and documentation; and contributes to process improvements.

Requirements

• Associate’s or Bachelor’s degree in Business, Healthcare Administration, or a related field; alternatively, three to five years of progressively responsible experience in healthcare billing, collections, or revenue cycle operations may be considered.
• At least one to two years of experience in a lead, senior, or supervisory capacity guiding staff and supporting operational workflows.
• Working knowledge of medical billing practices and procedures, accounts receivable management, and third-party payer requirements.
• Ability to apply billing policies and reimbursement guidelines to resolve patient account and payment-related issues.
• Organizational, analytical, and problem-solving skills, including the ability to identify issues, evaluate information, and implement appropriate solutions.
• Accuracy and attention to detail in a fast-paced environment.

Nice To Haves

• Familiarity with behavioral health and/or mental health billing practices, including payer-specific requirements, authorization processes, and reimbursement considerations for behavioral health services.

Responsibilities

• Provide responsive, professional service to leadership, internal departments, patients, families, and insurance companies.
• Assist with routine patient and payer inquiries about billing and account status; support escalations and ensure timely follow-up on customer concerns.
• Monitor day-to-day billing, follow-up, and collections activities across assigned staff.
• Ensure timely claim submission, resolution of edits and denials, and account follow-up.
• Track work queues and productivity to support accounts receivable goals; identify aging accounts and ensure appropriate follow-up.
• Supervise and support billing and accounts receivable staff, typically 5–10 team members.
• Provide training, coaching, and feedback to improve staff performance and accuracy.
• Assist with scheduling, workload distribution, and daily staffing needs; participate in performance reviews and corrective actions as needed.
• Assist staff with complex or problem accounts; review denied, rejected, or delayed claims and guide staff on resolution steps.
• Coordinate with payers and internal departments to resolve billing issues.
• Maintain working knowledge of payer billing requirements, especially for behavioral health and mental health coverage.
• Ensure staff follow payer guidelines, hospital policies, and regulatory requirements; communicate payer or process updates to staff.
• Track and review daily and weekly productivity and accounts receivable metrics, including aging, denials, and cash collections.
• Ensure accurate account documentation and proper system updates by staff; assist management with basic reporting and data gathering.
• Identify workflow inefficiencies and suggest improvements to leadership.
• Support initiatives to improve billing accuracy, reduce denials, and accelerate collections.

Benefits

• Professional development support, including a comprehensive tuition reimbursement program for ongoing education and licensure and/or certification preparation.
• Comprehensive medical, dental, and vision benefits for benefit-eligible positions.
• 403(b) retirement match.
• Generous paid time off for benefit-eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree