Billing and Collections Supervisor - Hybrid

Sheppard Pratt • Towson, MD

4d • $58,401 - $90,195 • Hybrid

About The Position

The Billing and Collections Supervisor oversees the daily activities of billing and accounts receivable staff in the Revenue Cycle department. The role supports timely and accurate claim processing, follow-up, and collections for mental health services.

The supervisor provides professional service to leadership, internal departments, patients, families, and insurance companies; helps resolve routine billing and account-status inquiries; and supports escalations and timely follow-up on customer concerns. The position monitors staff billing, follow-up, and collections activities; ensures timely claim submission and resolution of edits and denials; tracks work queues and productivity; and ensures aging accounts receive appropriate follow-up.

The role supervises and supports typically 5–10 billing and AR team members, providing training, coaching, and feedback. It also assists with scheduling and workload distribution, participates in performance reviews and corrective actions, helps staff resolve complex accounts, reviews denied, rejected, or delayed claims, and coordinates with payers and internal departments to resolve billing issues.

The supervisor maintains working knowledge of payer billing requirements, particularly for behavioral and mental health coverage, and ensures staff follow payer guidelines, hospital policies, and regulatory requirements. The position communicates payer or process updates, reviews productivity and accounts-receivable metrics, ensures accurate documentation and system updates, assists management with reporting and data gathering, and identifies workflow improvements to support billing accuracy, reduce denials, and accelerate collections.

Requirements

• Associate’s or Bachelor’s degree in Business, Healthcare Administration, or a related field; in lieu of a degree, three to five years of progressively responsible experience in healthcare billing, collections, or revenue cycle operations may be considered.
• At least one to two years of experience in a lead, senior, or supervisory capacity, guiding staff and supporting operational workflows.
• Working knowledge of medical billing practices and procedures, accounts-receivable management, and third-party payer requirements.
• Ability to apply billing policies and reimbursement guidelines to resolve patient account and payment-related issues.
• Organizational, analytical, and problem-solving skills, including the ability to identify issues, evaluate information, and implement appropriate solutions.
• Accuracy and attention to detail in a fast-paced environment.

Nice To Haves

• Familiarity with behavioral health and/or mental health billing practices, including payer-specific requirements, authorization processes, and reimbursement considerations for behavioral health services.

Responsibilities

• Provide responsive and professional service to leadership, internal departments, patients, families, and insurance companies.
• Assist with routine patient and payer inquiries about billing and account status, support escalations, and ensure timely follow-up on concerns.
• Monitor day-to-day billing, follow-up, and collections activities across assigned staff.
• Ensure timely claim submission, resolution of edits and denials, and account follow-up.
• Track work queues and staff productivity to support accounts-receivable goals; identify aging accounts and ensure appropriate follow-up.
• Supervise and support billing and accounts-receivable staff, typically 5–10 team members.
• Provide staff training, coaching, and feedback to improve performance and accuracy.
• Assist with scheduling, workload distribution, and daily staffing needs; participate in performance reviews and corrective actions as needed.
• Assist staff with complex or problem accounts; review denied, rejected, or delayed claims and guide staff on resolution steps.
• Coordinate with payers and internal departments to resolve billing issues.
• Maintain knowledge of payer billing requirements, especially behavioral health and mental health coverage, and ensure staff follow payer guidelines, hospital policies, and regulatory requirements.
• Communicate payer changes and process updates to staff.
• Track and review daily and weekly productivity and accounts-receivable metrics, including aging, denials, and cash collections.
• Ensure accurate account documentation and proper system updates by staff; assist management with basic reporting and data gathering.
• Identify workflow inefficiencies and suggest improvements to leadership; support initiatives to improve billing accuracy, reduce denials, and accelerate collections.

Benefits

• Professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation.
• Medical, dental, and vision benefits for benefit-eligible positions.
• 403b retirement match.
• Paid time off for benefit-eligible positions.
• Complimentary Employee Assistance Program (EAP).
• Mileage reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree