Billing and Collections Coordinator

Sign In App • Saint Petersburg, FL

3d • $70,000 - $75,000 • Hybrid

About The Position

The Billing and Collections Coordinator supports Sign In App’s accounts receivable operations, with a primary focus on collecting outstanding invoices, reducing overdue balances, and resolving issues that delay customer payments. The role manages an assigned portfolio of customer accounts, coordinates payment follow-ups, maintains accurate collection records, and provides billing support as needed. It works closely with Finance and partners with Sales and Customer Success to resolve payment discrepancies and support timely collections.

This role suits someone who enjoys problem-solving, pays close attention to detail, and is comfortable having direct, professional conversations with customers while building positive working relationships. The position is hybrid, based in St. Petersburg, Florida, with three days per week in the office. It follows standard business hours, with occasional flexibility to collaborate across global time zones.

Requirements

• At least 2 years of experience in collections, credit control, accounts receivable, or a related finance function, including direct customer follow-up.
• Strong verbal and written communication skills, including the ability to navigate payment conversations professionally and effectively.
• Ability to investigate account discrepancies, resolve payment issues, and identify when escalation is appropriate.
• Strong organizational skills, attention to detail, and ability to manage multiple accounts, priorities, and deadlines.
• Proficiency in Microsoft Excel or Google Sheets, including reviewing aging reports and reconciling account balances.
• Experience working with accounting, billing, or accounts receivable systems.
• A collaborative, solutions-oriented approach and willingness to support broader billing and finance activities as needed.

Nice To Haves

• Experience with business-to-business collections in a SaaS or subscription-based environment.
• Familiarity with NetSuite, Salesforce, or similar finance and customer management systems.
• Experience using customer service platforms such as Intercom or Zendesk.
• Exposure to customer billing portals, cash application, invoice preparation, and account reconciliation.

Responsibilities

• Manage collections for an assigned portfolio of customer accounts, using consistent phone and email follow-up to reduce overdue balances.
• Review accounts receivable aging reports, prioritize outstanding balances, track payment commitments, and escalate high-risk or persistently overdue accounts.
• Investigate payment delays, disputes, and account discrepancies, partnering with Finance, Sales, and Customer Success to resolve issues and support timely payments.
• Maintain accurate records of customer communications, payment commitments, account activity, and collection progress within finance systems.
• Review remittance information, reconcile customer balances, and investigate unapplied cash, short payments, overpayments, and duplicate payments.
• Provide billing support, including invoice preparation, reviewing billing details, uploading invoices to customer portals, and coordinating corrections or credit notes.
• Collaborate with internal teams and external collection agencies, when appropriate, to resolve outstanding balances and maintain positive customer relationships.
• Support accounts receivable reporting, month-end activities, and process improvements that strengthen collection efficiency, billing accuracy, and customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed