Billing and Collections Associate

Granicus LAC•Remote, PR

3d•Remote

About The Position

The Billing and Collections Associate joins Granicus’s Accounting team and supports billing, accounts receivable, collections, and related processes. The role maintains accurate billing and collection records, monitors customer accounts for overdue balances, contacts customers about outstanding invoices, and escalates delinquent accounts when needed. It also assists with invoice preparation and distribution, investigates billing discrepancies and payment issues, maintains account information in company systems, and prepares accounts-receivable aging reports and collection updates. The associate works with Sales, Customer Success, and other teams to resolve collection issues and contributes to cross-functional process projects. The position is based in Puerto Rico, and candidates must currently be located there. Granicus is a remote-first company with a globally distributed workforce.

Requirements

1–2 years of experience in accounting-related roles, including Billing and Accounts Receivable.
Strong verbal and written communication skills and the ability to interact professionally with customers and internal stakeholders.
Intermediate proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
Fluent written and spoken Spanish and English, with the ability to communicate effectively with customers, government agencies, and internal stakeholders.
Strong attention to detail and problem-solving abilities.
Effective organizational and project management skills, including the ability to identify process-improvement opportunities and challenge existing workflows when appropriate.
Ability to adapt and thrive in a fast-paced, dynamic environment.
Ability to prioritize multiple tasks, meet deadlines, and maintain a high level of accuracy.
Strong analytical skills, including the ability to research, investigate, and resolve billing and collection issues.
Must currently be located in Puerto Rico.

Nice To Haves

Experience with NetSuite and Salesforce is preferred.

Responsibilities

Maintain accurate records of billing activities, collection efforts, customer communications, and payment status.
Monitor customer accounts to identify overdue balances and delinquent accounts.
Contact customers about outstanding invoices and past-due payments to facilitate timely collection.
Escalate delinquent accounts to management or appropriate stakeholders when necessary.
Update account records with payment activity, collection notes, disputes, and follow-up actions.
Assist with preparing, generating, and distributing customer invoices.
Research and help resolve billing discrepancies, payment issues, and customer disputes.
Maintain customer account information, payment terms, and billing records in company systems.
Provide documentation and support for annual external audits and other compliance requests.
Prepare and distribute Accounts Receivable aging reports and collection status updates as requested.
Collaborate with Sales, Customer Success, and other internal teams to resolve collection issues.
Participate in cross-functional projects affecting billing, collections, credit, and cash application processes.
Help preserve the confidentiality, integrity, and availability of Granicus information assets in accordance with the company’s information security program.
Protect employee and customer data and complete required privacy training in accordance with company policies.

Benefits

Flexible Time Off.
Company-wide paid Wellbeing Days.
Work From Home Reimbursement.
Private health, vision, dental, and life insurance, 100% employer-paid, with coverage for the employee and family.
On-demand mental health support, including access to Headspace and other wellness tools.
Pension plan and retirement options.
Online learning platforms for professional development.
Competitive salary and bonuses.

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