Billing and Collections Coordinator

Air Methods•Greenwood Village, CO

About The Position

The Billing and Collections Coordinator supports Billing and Collections staff and assists leadership in maintaining confidentiality and adherence to HIPAA requirements. The role handles authorization requests and appeals, requests hospital records, sends appeal letters, claims, and other correspondence to insurance companies, and tracks completed work in electronic records. It also distributes incoming correspondence to appropriate staff and may contact insurers about claim status or assist with rebills when needed. The position has no supervisory responsibilities and requires regular scheduled attendance. Travel is listed as 0%.

Requirements

High school diploma or GED, plus one to two years of related experience and/or training, or an equivalent combination of education and experience.
Excellent organizational skills and attention to detail.
Ability to prioritize, multitask, and meet deadlines.
Excellent written and verbal communication skills.
Dependable and self-motivated.
Ability to work as a team player with a professional attitude.
Intermediate proficiency with Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

Submit authorization requests and appeals to insurance companies and follow up by fax, phone, or online.
Request hospital records in a timely manner and follow up until they are received.
Submit or mail appeal letters, claims, and other correspondence to insurance companies with appropriate documentation and within required timeframes.
Document completed accounts for tracking purposes.
Review and distribute incoming faxes, mail, and emails to appropriate staff, and link correspondence to accounts in the electronic records program.
When needed because of payer issues or time-sensitive matters, contact insurance companies to confirm receipt of claims.
Review and complete rebills.
Assist with training new hires, continuous training, and cross-functional efforts.
Perform other duties as assigned.
Maintain regular scheduled attendance and support confidentiality and HIPAA compliance.