Billing and Collection Specialist

Shady Grove Fertility

8h•Remote

About The Position

Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. Ovation, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for a Billing and Collection Specialist to join our remote team at Ovation. Schedule: Monday through Friday, 8:00AM to 4:30PM CST This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

Requirements

Associate Degree in accounting or business. High School Diploma acceptable with appropriate hands-on experience
Minimum 2 years' experience with associate degree, or minimum 5 years' experience without associate degree
Ability to access, input, and retrieve information from a computer. Medical software program experience required
Microsoft excel experience
Knowledge of office procedure and office machines (i.e., computer, fax, copier, etc.)
Ability to demonstrate good judgment
Ability to communicate accurately and concisely
Ability to remain calm and poised under stress
Excellent interpersonal skills

Responsibilities

Maintains excellent customer service
Respond to patient & internal inquiries within 24-48 hours; including emails and voice messages
Process and post credit card payments
Knowledgeable on FDCPA requirements and Shady Grove Fertility Financial Programs
Utilize reports to identify patient balances, move unapplied credits, and contact patients to collect payment
Utilize collection module or spreadsheet to work past due accounts
Review patient balance, payments, and or adjustments for accuracy
Review, skip trace mail returned statements
Answer incoming calls and follow up with patients if necessary
Responsible for balancing work daily
Apply credit money to open encounters as appropriate
Research account credits and create refund tasks following the current refund policy and procedure
Apply adjustments utilizing accurate adjustment codes. PC adjustments have appropriate back up documentation
Process NSF checks & chargebacks per policy and procedure
Post collection check(s) monthly
Prelist accounts for collections
Emailing Dr(s) collection write off requests
Processing accounts to bad debt utilizing NextGen’s bad debt function
Generate demand for payment letters to patients as necessary
Responsible for giving call volume, and any applicable feedback to supervisor to improve patient satisfaction
Document accounts accurately utilizing Artworks and NextGen
Review accounts receivable reports monthly to evaluate accounts aging over 90 days
Prepares collections accounts and transmits patient demand letters on a daily, weekly, or monthly basis
Reviews and processes accounts for bad debt. Prepares appropriate accounts for supervisor review
Communicates effectively with patients, coworkers, and supervisors
Able to work within a team setting (i.e. assisting team members and sharing knowledge)
Other duties as assigned