Supervisor, Insurance Billing and Collection (Hybrid) - Physicians Billing Service

Washington University in St. Louis • St. Louis, MO

1d • Hybrid

About The Position

Supervises and directs the day-to-day operations and workflow of staff within designated area, including resolving credit balances and managing refund requests. Establishes procedures to ensure consistency within the work area.

Requirements

• Associate degree or combination of education and experience may substitute for minimum education.
• Relevant Experience (5 Years)

Nice To Haves

• Equivalent of BS in business, accounting or related field or equivalent experience in related field.
• Two years supervisory experience.
• Two years of experience in health care receivables.
• Accounting
• Communication
• Customer Service
• Finance
• Health Insurance
• Organizing
• Problem Solving
• Supervisory Management

Responsibilities

• Direct and monitor daily activity of all IBC staff.
• Communicate policies and educate staff on issues to promote efficient flow of processes.
• Review, monitor and make recommendations for credit and adjustment work queues to achieve optimal follow up.
• Responsible for reviewing and approving refund requests up to $999.99.
• Evaluate and distribute duties within work area.
• Assist manager with establishing projections and goals.
• Communicate and inform the manager of issues.
• Prepare and monitor procedures for all activities.
• Administer personnel policies.
• Monitor and review productivity standards of staff.
• Participate in selection process of new employees, training, supervising and evaluating employees; inform employees of changes in the department.
• May assist with coverage in staff areas during illness/vacations.
• Conduct performance evaluations for assigned personnel.
• Interact with clinical department support staff to enhance billing processes.
• Keep updated on credit balance processes.
• Complete special projects/duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees