Supervisor, Insurance Billing and Collection (Hybrid) - Physicians Billing Service
About The Position
This position supervises and directs the day-to-day operations and workflow of staff within the Insurance Billing and Collection (IBC) area, including resolving credit balances and managing refund requests. The role involves establishing procedures to ensure consistency within the work area and communicating policies to staff to promote efficient process flow. The Supervisor will also review and approve refund requests up to $999.99, evaluate and distribute duties, and assist the manager with projections and goals. This role requires interaction with clinical department support staff to enhance billing processes and staying updated on credit balance processes. Special projects and duties as assigned are also part of the responsibilities.
Requirements
- Associate degree or combination of education and experience may substitute for minimum education.
- Relevant Experience (5 Years)
- Accounting skills
- Communication skills
- Customer Service skills
- Finance skills
- Health Insurance skills
- Organizing skills
- Problem Solving skills
- Supervisory Management skills
Nice To Haves
- Equivalent of BS in business, accounting or related field or equivalent experience in related field.
- Two years supervisory experience.
- Two years of experience in health care receivables.
Responsibilities
- Direct and monitor daily activity of all IBC staff.
- Communicate policies and educate staff on issues to promote efficient flow of processes.
- Review, monitor and make recommendations for credit and adjustment work queues to achieve optimal follow up.
- Responsible for reviewing and approving refund requests up to $999.99.
- Evaluate and distribute duties within work area.
- Assist manager with establishing projections and goals.
- Communicate and inform the manager of issues.
- Prepare and monitor procedures for all activities.
- Administer personnel policies.
- Monitor and review productivity standards of staff.
- Participate in selection process of new employees, training, supervising and evaluating employees; inform employees of changes in the department.
- May assist with coverage in staff areas during illness/vacations.
- Conduct performance evaluations for assigned personnel.
- Interact with clinical department support staff to enhance billing processes.
- Keep updated on credit balance processes.
- Complete special projects/duties as assigned.
Benefits
- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with your new child
- Family care resources for childcare needs
- Adult care resources
- Tuition coverage for employee and family (up to 100% at WashU and 40% elsewhere after seven years)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
