Billing and CMMS Specialist

Enchanted Rock Management LLC•Houston, TX

3d•Hybrid

About The Position

We are ERock! ERock (NYSE: EROC) is enabling energy for a new era. ERock delivers onsite utility-grade power that gets customers up and running quickly, while supporting long-term grid development. ERock’s proprietary natural gas generators help critical facilities address grid constraints, interconnection delays, and outage risks while accelerating speed-to-power for new and expanding operations. Trusted by data centers, utilities, manufacturers, healthcare systems and government organizations, ERock engineers for rapid deployment, long-duration reliability, low local emissions, and scalable performance to meet the evolving energy demands of today and tomorrow.

Requirements

Strong organizational and prioritization skills
Excellent written and verbal communication abilities
Proficiency in Microsoft Excel and CMMS systems
Proven ability to collaborate across internal teams and with external stakeholders
Keen attention to detail to ensure invoice accuracy and compliance

Nice To Haves

Bachelor’s Degree in relevant field (Business, Economics, Accounting, etc.)
2+ years experience in similar role (billing, operations, CMMS administration)
Have knowledge and experience in Microsoft Business Central
Analytical mind with desire to continuously improve processes

Responsibilities

Manage the back-office work order process from field completion through closure and invoicing, ensuring work orders progress through the process accurately and in a timely manner.
Partner with Operations and Accounting to ensure billable work orders contain the appropriate labor, travel, parts, expenses, service items, documentation, and approvals required for invoicing.
Identify work orders that cannot progress through the billing process and coordinate with Field Service Coordinators, Area Managers, technicians, Procurement, Accounting, and other stakeholders to resolve outstanding issues.
Prepare customer and asset-owner quotes, coordinate required internal and external approvals, and maintain appropriate documentation within the work order and CMMS.
Communicate invoice and work order information to customers through email and customer billing portals, including submitting invoices and supporting documentation and tracking submissions when required.
Serve as a key administrator and operational resource for the company's Computerized Maintenance Management System (CMMS) / Field Service Management System.
Maintain CMMS data related to equipment, customer locations, service addresses, contracts, warranties, and other operational records.
Coordinate the setup of new equipment and customer locations within the CMMS to support field service activities.
Establish and maintain preventative maintenance parameters and assist with the generation of preventative and contractual maintenance work orders.
Monitor work order and billing queues to identify aging work orders, missing information, system errors, or other conditions preventing timely completion and invoicing.
Maintain data quality within the CMMS and assist Operations personnel with correcting work order, equipment, inventory, service, or billing-related system issues.
Support continuous improvement of CMMS workflows, billing processes, reporting, and operational controls.
Prepare weekly and monthly operational reports and performance metrics for leadership, including work order backlog, billing cycle performance, exceptions, and other key indicators.
Assist with testing and implementation of new CMMS functionality, process improvements, integrations, and system updates.
Perform other operational, reporting, and system-related responsibilities as assigned by the supervisor.