Billing Analyst

Calpine•San Diego, CA

1d•$70,304 - $88,000

About The Position

Calpine Energy Solutions has partnered with Community Choice Aggregators (CCA) in California to provide communities with a choice to purchase cleaner energy at competitive rates. CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. CCA Billing Analysts are responsible for ensuring a high level of operational excellence by ensuring accurate and timely daily invoicing processes and audit requirements as well as assisting with various operational tasks. CCA Billing Analysts are key components of this rapidly growing program; making themselves an essential part of Calpine Energy Solutions expanding services.

Requirements

College Education
3 years office experience or combination of College Education and work experience
Strong Organization and High Attention to Detail, Proactive and Self-Motivated
Advanced analytical and problem-solving skills
Strong Verbal and Written Communication
Ability to work extended hours to meet market requirements
Strong Data Entry and Analytical Skills
Intermediate to Advance Level Excel Skills
Proficient in organizing Outlook settings and rules
Proficient with keyboard shortcuts

Nice To Haves

Bilingual is a plus but not required

Responsibilities

Calculate and Validate the Weighted Average Cost of Energy (WACOE) for Solutions’ customers.
Review customer contracts are accurately set up confirming deal structure and pass through cost parameters in pricing database
Utilize advanced excel skills (shortcuts, functions, formulas) to analyze large amounts of data quickly
Utilize strong attention to detail and analytics to validate billing settlement details against contract details analyzing customer’s usage volumes, energy settlement, and pass through cost calculations
Identify and troubleshoot erroneous or missing data with appropriate teams working closely with IT Teams as well as Front and Mid-Office Teams to resolve issues
Identify and analyze pricing files that are out of band or outside imbalance tolerances and notify the appropriate groups
Maintain current billing processes running monthly, weekly, daily reports to identify and work priorities and ensure accurate and timely billing settlement validation; assist with adding efficiencies and accuracy to billing process; complete testing for new applications and automation as needed
Complete WACOE approvals for new addendums daily
Calculate a minimum of 25-30 WACOE files per day (average)
Respond to all action item emails within 30 minutes; maintaining effective working relationships with external and internal colleagues
Provide a high level of customer service using strong written and verbal communication as well as a strong understanding on billing settlement calculations when communicating details regarding customer contracts and how that translates to the invoice issued
Collaborate daily with team members providing analysis where needed to promptly respond to customer requests
Log into call center daily to take customer calls received; Display a high level of professionalism and customer service on calls
Demonstrate the ability to work independently and maintain flexibility to adapt well to change
Maintain effective working relationships with other organizations in the company
Gain an understanding of systems and how the tasks at hand have a broader impact to the business
Identify situations that need to be escalated and report them through the proper channels
Be proficient in understanding and articulating the nuances of the assigned region from a billing settlement calculation, contract, and pass through cost standpoint
Provide training to new and developing employees
Practice high ethical standards; be accountable for such things as time, communication, statistics, organizational understanding and business knowledge