Billing Analyst

Equitable•Syracuse, NY

10h•$47,000 - $50,000•Hybrid

About The Position

At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives- a mission we’ve honed since 1859. Equitable is looking for an experienced Billing Analyst to join our Employee Benefits team. This role is responsible for managing key billing and reconciliation processes, including maintaining weekly suspense, credit, and debit balance reports; researching and resolving discrepancies; accurately applying funds; and ensuring timely escheatment in compliance with regulatory guidelines. The Billing Analyst will oversee the delinquency process by monitoring client lapse statuses and initiating policy terminations for non-payment when necessary. Additionally, the role involves resolving billing tickets within established daily targets and processing billing amendments—such as group updates and policy anniversary changes—to ensure accurate invoicing and financial records. This position will also support enhancements to the collections process to help reduce outstanding debit balances and improve overall efficiency.

Requirements

High School diploma or equivalent work experience
1+ year of billing or financial experience
Customer-oriented and sensitive to customer priorities
Ability to operate in a challenging and fast-paced team environment
Proven proficiency in MS Excel to run pivot tables
Exceptional analytical skills
Self-motivated and able to work independently

Nice To Haves

Associate or Bachelors degree
Billing experience within the Employee Benefits / Group Insurance industry
Ability to run pre-written queries in SQL
Prior collections team experience

Responsibilities

Create weekly SOX control version of suspense report
Identify each item on suspense as it relates to TPA, Portability or Regular suspense funds
Research regular suspense items to be applied to client group or refund back to submitter within 3 months of receipt
Escheat regular suspense items after 13 months of no client identification
Run weekly reports of active and terminated clients with credit balance
For active clients—ensure latest invoice is generated and posted
For terminated clients—ensure outreach to refund client is completed and refund issued where appropriate, otherwise send for escheatment after 13 months
Run weekly report of terminated clients with debit balance
Ensure Terminated Entity with Balance emails are systematically being sent out
Participate in the evolvement of the collections process for groups that remain with a balance
Get Bill Lapse Date applied to groups when lapse letters are issued
Check for groups that have paid current within lapse grace period and remove the lapse status to bill client current
Submit termination for non-payment on clients that lapse due to non-payment
Research groups that aren’t lapsed that appear on monthly KPI report
Contribute to ServiceNow tickets submitted to billing team, expectation is 1-2 tickets per day during off peak season and 2-3 ticket per day during peak season
Process Group/Policy Anniversary changes requested by client and review impact the change has to invoice