Billing Analyst

Quest

About The Position

The Billing Analyst supports One Identity's billing operations from Pune, India. Reporting to the Billing Manager (India), this role is responsible for executing the day-to-day billing cycle, generating accurate customer invoices, processing billing across multiple legal entities and currencies, supporting revenue recognition activities, and partnering with collections, sales operations, and revenue accounting. The ideal candidate brings solid order-to-cash fundamentals, strong attention to detail, and the ability to work effectively across geographies in a fast-paced, global software environment.

Requirements

Bachelor's degree in Accounting, Finance, Commerce, or a related field; CA Inter, CMA, or MBA a plus
2–5 years of progressive billing or order-to-cash experience in a multinational environment
Working knowledge of US GAAP and ASC 606 revenue recognition concepts; exposure to multi-entity, multi-currency billing
Hands-on experience with ERP and billing systems (e.g., Workday, Zuora, Salesforce CPQ)
Strong Excel skills, including pivot tables, lookups, and reconciliations
Prior experience supporting external audits and familiarity with SOX controls over the order-to-cash cycle a plus
SaaS or software industry billing experience a plus
Experience with channel partner, reseller, or distributor billing a plus
Strong analytical and problem-solving skills
High attention to detail and accuracy
Clear written and verbal communication, including cross-cultural and cross-time-zone collaboration
Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment
Customer-service mindset when handling internal and external billing inquiries
Eagerness to learn and grow within a global finance organization

Responsibilities

Generate accurate and timely customer invoices in accordance with contract terms, billing schedules, and company policies
Process billing transactions across multiple legal entities, geographies, and currencies
Review order forms, contracts, and quotes to validate billing terms, pricing, and customer details before invoice issuance
Maintain customer billing records, including billing addresses, tax IDs, and payment terms
Support the revenue accounting team in applying US GAAP (ASC 606) to billed transactions
Assist with month-end close activities, including deferred revenue, unbilled receivables, and accrued revenue schedules
Reconcile billing subledger entries to the general ledger and investigate variances
Respond to billing inquiries from customers, sales, and internal stakeholders in a timely and professional manner
Partner with the Collections team to research and resolve disputed or aged invoices
Identify recurring billing errors and escalate to the Billing Manager with proposed corrective actions
Process credit memos, rebills, and adjustments in line with approval policies
Process invoices for channel partners, resellers, and distributors in accordance with partner-specific billing terms
Reconcile partner accounts and support periodic partner billing reviews
Prepare supporting documentation, schedules, and reconciliations for internal and external audit requests
Adhere to SOX controls over the order-to-cash cycle, including documentation and evidence retention
Follow internal billing policies and escalate exceptions appropriately
Prepare recurring billing reports, AR aging analyses, and order-to-cash metrics for the Billing Manager
Identify opportunities to streamline and automate billing workflows
Support testing and rollout of system enhancements across CRM, CPQ, and ERP platforms
Partner with Sales Operations, Revenue Accounting, Collections, Tax, and Treasury on day-to-day billing matters
Collaborate effectively across time zones with US-based finance team members