Northeast Billing Analyst

SmartestEnergy•Syracuse, NY

10d•$60,000 - $80,000•Hybrid

About The Position

The Billing Analyst supports monthly invoicing for retail customers and daily billing processes, including verifying customer rates and assisting with product setup in the billing system. The analyst is a primary user of SmartestEnergy’s Billing System and Salesforce CRM and helps maintain strong relationships with company partners. This is a hybrid role requiring 2–3 days per week in the office at either the Syracuse, New York, or Houston, Texas, location. The anticipated base salary range is $60,000–$80,000, and the position is eligible for the company bonus.

Requirements

At least 1–3 years of Billing and/or Operations experience.
Bachelor’s degree in Finance, Business Administration, Computer Science, Data Analytics, or a related field, or equivalent work experience.
Strong analytical and problem-solving abilities.
Understanding of billing functions and/or Accounts Receivable.
Proficiency in Microsoft Office, especially Excel.
Advanced Excel skills, including pivot tables, lookup functions, data validation, and variance analysis.
Excellent attention to detail, strong work ethic, and commitment to continuous improvement.
Ability to work collaboratively within and across teams.
Solution-oriented approach and commitment to success and continuous improvement.
Ability to work under tight time constraints and pressure.
Strong organizational and time-management skills, including the ability to prioritize tasks effectively.
Ability to translate complex billing data into clear findings, actionable recommendations, and concise stakeholder reporting.
Experience defining and monitoring billing performance metrics, investigating anomalies, and documenting data-driven process improvements.
Working knowledge of retail-energy contracts, utility tariffs, billing determinants, interval and non-interval usage, EDI transactions, and market-specific billing requirements.
Experience investigating unbilled accounts, invoice exceptions, adjustments, rebills, and customer disputes.
Ability to document calculations, decisions, approvals, and correction evidence in an audit-ready manner.
Ability to distinguish routine billing exceptions from issues requiring escalation.
Strong written and verbal communication skills, including explaining billing calculations and complex issues.
This position is not eligible for visa sponsorship.

Nice To Haves

Retail energy and/or billing experience (1–3 years preferred).
Knowledge of utility billing programs and EDI.
Experience with Power BI, SQL, or similar reporting tools.
Experience with VxRetail or a comparable retail-energy billing system.
Familiarity with Salesforce, utility data, customer contracts, reporting tools, and cross-system reconciliation.

Responsibilities

Analyze billing summaries, verify account numbers and customer billing terms, and resolve billing rejections to ensure accuracy.
Maintain billing curves and components in the billing system.
Calculate customer rates within billing models and systems.
Assist with setup of complex products in the billing system.
Generate customer invoices and review them for accuracy.
Coordinate with Sales and Account Management to ensure products are set up correctly.
Review exception reports and make necessary corrections.
Analyze billing trends, usage data, rate variances, and invoice exceptions; identify root causes and recommend corrective actions.
Develop and maintain recurring billing reports, dashboards, and performance indicators for accuracy, timeliness, rejection rates, and outstanding exceptions.
Reconcile data across the Billing System, Salesforce CRM, utility data, and customer contracts to validate completeness and consistency.
Use historical billing and consumption data to support forecasting, variance analysis, and process improvement.
Execute assigned billing cycles and confirm invoice readiness by reviewing usage, rates, tax status, product configuration, customer billing terms, special instructions, and pre-bill exceptions.
Identify, investigate, document, and follow through on unbilled accounts, rejected transactions, disputed invoices, billing adjustments, and cancel-and-rebill activity.
Perform pre-bill and post-bill quality-control reviews, including completeness checks, control totals, variance analysis, duplicate-bill review, and validation of high, negative, zero-usage, or out-of-tolerance invoices.
Investigate EDI, utility-data, enrollment, usage, and account-status exceptions and coordinate resolution with Market Operations, Customer Care, utilities, and other stakeholders.
Review customer contracts and approved billing instructions to confirm correct application of rates, pass-throughs, resets, billing methods, and invoice presentation.
Support billing inquiries and disputes by providing calculation support, identifying root causes, and coordinating corrective action.
Participate in user acceptance testing, billing-model and dashboard validation, process documentation, cross-training, and implementation of billing-system or product changes.
Escalate complex products, unsupported adjustments, material variances, control failures, and recurring defects to senior Billing resources or management.