Billing Admin

Clark Hill•Detroit, MI

About The Position

Responsible for timekeeper/employee maintenance and client billing support. Billing support includes managing incoming requests, looking up client accounts, providing invoice copies, sending invoices out and assisting billing team in various client/billing related projects. Research and answer client account questions from attorney(s)/counsel, secretaries, and clients.

Requirements

Associate Degree in Accounting, Business, or related discipline or college level accounting classes (in lieu of a degree) with 3-5 years or more hands-on office admin experience in a law firm or professional services environment.
Elite 3E or equivalent accounting software experience.
Demonstrated proficiency with MS Office.
Excellent professional communications skills, both verbal and written.
Strong organization skills and attention to detail.
Ability to effectively manage multiple tasks through organizational and prioritization skills.
Must display good judgment and make sound decisions.
Must be flexible to change and be an enthusiastic supporter of departmental goals.
Must be focused and persistent, with a willingness to ask direct questions.
Ability to maintain a high level of confidentiality is a necessity.

Responsibilities

Provide exceptional customer service to both internal parties and external clients of the Firm.
Prepare documentation in accordance with Firm policy.
Ability to effectively interact and communicate with attorneys, LAAs (assistants), administrative staff and clients.
Review and verify accuracy of billing and supporting documentation as required.
Research and respond to inquiries regarding billing issues and problems.
Research and analyze client billing inquiries and returned mail.
Provide input for new billing formats as needed.
Understand and apply Firm billing policies.
Understand and comply with individual client billing guidelines.
Observe and maintain confidentiality of client and firm matters.
Establish and maintain client billing files and billing notes for each attorney/counsel.
Assist with special projects as needed.