Billing/Accounts Receivable Manager - Healthcare - Behavioral Health

High Point & Affiliated Organizations • New Bedford, MA

1d • $62,000 - $87,000

About The Position

High Point & Affiliated Organizations is hiring a Billing/Accounts Receivable Manager for its Accounts Receivable department in New Bedford, Massachusetts. The role leads the billing staff and oversees the complete billing process, supporting program staff and leadership with billing matters and the Electronic Health Records (EHR) software. The manager troubleshoots billing and system issues, works with the EHR provider and in-house IT, supports billing-platform administration, and collaborates with payors to resolve complex billing issues.

The position also oversees reporting, month-end closing, audits, cash collection, billing accuracy, and accounts-receivable aging. The manager works with billing staff, managers, and the director to monitor performance, review exceptions, train staff, meet deadlines, and maintain effective relationships with outside agencies. This is a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m.; flexible hours may be required when needed. The salary range is $62,000–$87,000, depending on education and experience, and a sign-on bonus is offered.

High Point is a health and human service agency serving Southeastern Massachusetts. Its programs address substance use disorders and mental illness through inpatient, outpatient, residential, and community-based care, and also support survivors of abuse and violence and families experiencing homelessness.

Requirements

• High school diploma or equivalent (GED).
• Proficiency in Electronic Health Records software and related billing platforms.
• Proficiency in healthcare industry billing guidelines.
• Thorough understanding of the healthcare industry to provide knowledgeable and timely responses.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team environment.
• Initiative, advanced organizational and multitasking skills, and strong Excel skills.
• Ability to make independent decisions concerning error resolution, task assignments, and time management.
• Willingness to work flexible hours when required.
• The requirements section states 5+ years of experience in a healthcare-industry management position.

Nice To Haves

• Degree preferred.
• Experience in the behavioral health industry preferred.
• Three years of experience preferred.

Responsibilities

• Train, manage, and direct billing staff in the daily functions of the complete billing process.
• Assist program staff and the leadership team with billing matters and the Electronic Health Records (EHR) software.
• Troubleshoot, analyze, and resolve billing issues in the EHR software.
• Collaborate with the EHR company and in-house IT team to evaluate and troubleshoot system issues.
• Assist with developing and distributing reports for daily, weekly, and month-end use.
• Perform month-end closing.
• Develop and maintain an audit plan to evaluate claims and transactions for compliance with billing guidelines.
• Monitor cash collection, billing, and accounts-receivable aging to ensure accuracy and timely collections.
• Provide system administration, including personnel access to billing-related platforms.
• Work with payors to resolve advanced and complex billing issues.
• Develop and maintain knowledge of best practices, policies, and processes.
• Develop tutorials to support billing training.
• Work with billing staff, managers, and the director to meet deadlines, monitor staff performance, review billing exceptions, and take appropriate action.
• Maintain working relationships with outside agencies as needed.
• Stay current with EHR software, support environments and components, and interfaces to other products.
• Perform other duties as deemed necessary and assigned by the Director of Accounts Receivable.

Benefits

• Sign-on bonus.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Long- and short-term disability.
• Discounted auto, home, and renters insurance.
• 403(b) retirement plan.
• Flexible spending and dependent spending accounts (FSA and DSA).
• PMLA.
• Employee Assistance Program.
• Bonuses and referral rewards.
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach.
• Education days to use toward CEUs.
• Free meals at select programs when available.
• Unmatched leave time; full-time employees can earn up to three weeks in their first year.
• Paid vacation and time off.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED