Billing/Accounts Receivable Manager - Healthcare - Behavioral Health

High Point & SEMCOA • New Bedford, MA

9h • Onsite

About The Position

The Billing/Accounts Receivable Manager leads the billing team and oversees the complete billing and accounts receivable process for a behavioral health organization. The role supports program staff and leadership with billing and Electronic Health Records (E.H.R.) matters, troubleshoots billing and system issues, coordinates with the E.H.R. vendor and in-house IT, and works with payors to resolve advanced billing problems. The manager develops and distributes operational reports, performs month-end closing, maintains an audit plan, and monitors cash collections, billing, and accounts receivable aging for accuracy and timely payment. The position also provides system administration for billing platforms, develops training materials, monitors staff performance, and maintains working relationships with outside agencies as needed.

The role is based in New Bedford, Massachusetts, in the Accounts Receivable department. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; flexible hours may be required. The salary range is $62,000–$87,000, dependent on education and experience, and a sign-on bonus is offered.

High Point & Affiliated Organizations is a health and human service agency serving Southeastern Massachusetts. Its programs provide substance use and mental health treatment across inpatient, outpatient, residential, and community-based settings, as well as services for survivors of abuse and violence and families experiencing homelessness.

Requirements

• High school diploma or equivalent (GED).
• Proficiency in Electronic Health Records software and related billing platforms.
• Thorough understanding of the healthcare industry to provide knowledgeable and timely responses.
• Proficiency in healthcare industry billing guidelines.
• At least five years of experience in a management position in the healthcare industry.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team environment.
• Initiative, advanced organizational and multitasking skills, and strong Excel skills.
• Ability to make independent decisions concerning error resolution, task assignments, and time management.
• Willingness to work flexible hours when required.

Nice To Haves

• A degree is preferred.
• Experience in the behavioral health industry is preferred.
• Three years of experience is preferred.

Responsibilities

• Train, manage, and direct billing staff in the daily functions of the complete billing process.
• Assist program staff and the leadership team with billing matters and the E.H.R. software.
• Troubleshoot, analyze, and resolve billing issues in the E.H.R. software.
• Collaborate with the E.H.R. company and in-house IT team to evaluate and troubleshoot system issues.
• Assist in developing and distributing reports for daily, weekly, and month-end use.
• Perform month-end closing.
• Develop and maintain an audit plan to evaluate claims and transactions for compliance with billing guidelines.
• Monitor cash collection, billing, and accounts receivable aging to ensure accuracy and timely payment collections.
• Provide system administration, including managing personnel access to billing-related platforms.
• Work with payors to resolve advanced and complex billing issues.
• Maintain knowledge of best practices, policies, and processes.
• Develop tutorials to support billing training.
• Work closely with billing staff, managers, and the director to meet deadlines, monitor staff performance, review billing exceptions, and take appropriate action.
• Maintain working relationships with outside agencies as needed.
• Keep current with E.H.R. software, support environments and components, and interfaces to other products.
• Perform other duties as deemed necessary and assigned by the Director of Accounts Receivable.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long- and short-term disability
• Discounted auto, home, and renters insurance
• 403(b) retirement plan
• Flexible spending account (FSA) and dependent spending account (DSA)
• PMLA
• Employee Assistance Program
• Bonuses and referral eligibility
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use toward CEUs
• Free meals at select programs and when available
• Unmatched leave time; full-time employees can earn up to three weeks in their first year
• Paid vacation/time off
• Life insurance
• Sign-on bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED