Bilingual Workforce Manager

Surge Staffing • Reading, PA

4d • $50,000 - $55,000

About The Position

Surge Staffing is seeking a bilingual workforce professional to meet the temporary staffing and/or training needs of a major client. The role provides high-quality service to the customer and temporary employees by matching temporary employees’ skills to client needs, developing and retaining business through outstanding customer service, and performing administrative tasks that support service quality and performance. The position may supervise one or more On-site Staffing Specialists.

Requirements

• Fluent spoken, written, and reading proficiency in Spanish and English.
• High school diploma.
• Proven leadership or success in a previous managerial role.
• At least 1–2 years of supervisory experience or 3–5 years of customer service experience.
• Strong customer service skills and the ability to build and enhance successful business partnerships.
• Strong communication and administrative skills.
• Experience performing background checks, I-9 processes, and E-Verify.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and the Internet.

Responsibilities

• Meet the temporary help and/or training needs of a major Surge client.
• Deliver high-quality service to customers and temporary employees, matching temporary employees’ skills to customer needs.
• Develop and retain business by providing outstanding customer service.
• Perform administrative tasks that support quality service and performance.
• Monitor employee attendance.
• Process and assist with workers’ compensation claims.
• Reconcile invoices from vendors.
• May supervise one or more On-site Staffing Specialists.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED