Bilingual Virtual Patient Navigator – Remote

IQVIA • Durham, NC

7d • $80,000 - $95,000 • Remote

About The Position

The Bilingual Virtual Patient Navigator supports a Patient Support Program for people living with acromegaly. The role provides education about disease treatments and resources to help patients understand and manage their condition. It involves one-on-one communication with patients and medical professionals involved in their treatment. The navigator handles patient and clinician communications, appointment coordination, case documentation, adverse event review and reporting, and connections to approved patient resources. The role may require travel up to 15%.

Requirements

• Active nursing license in good standing.
• Bilingual in English and Spanish.
• At least 2 years of recent nursing experience, including experience such as direct patient care, physical assessment, patient education, group in-servicing, and proficiency in peripheral access.
• Proficiency with Microsoft Office, especially MS Teams, Excel, Word, and Outlook.
• Proven communication, speaking, and writing skills when interacting with customers.
• Ability to interact courteously and professionally with patients and clinical staff.
• Must reside in the country where the job is posted.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Nurse educator experience.
• Experience with Salesforce or another Customer Relationship Management system.
• Excellent time management and ability to multitask and prioritize work.
• Strong organizational skills and attention to detail.
• Ability to work independently and as a team player.
• Knowledge of clinical data and pharmacology.
• Planning and prioritization skills, with the ability to manage key projects and deadlines.

Responsibilities

• Answer calls professionally and promptly, and respond to incoming calls, text messages, and email correspondence.
• Review and document prescriptions, case notes, and appointment results.
• Review adverse events and report them as necessary.
• Initiate cases and document case details in the Customer Relationship Management (CRM) system.
• Coordinate the appointment process from start to finish, including scheduling and confirming appointments with patients and network clinicians.
• Help ensure each appointment is staffed by a clinician properly credentialed for the appointment location.
• Place outbound calls and send text messages to patients and network clinicians.
• Provide program coverage when team members are out of office.
• Escalate issues to leadership and contribute to program improvements.
• Help patients find local resources related to their disease state.
• Educate patients about their disease state and assigned medication.
• Coordinate and facilitate patients' connections to program-approved, patient-based resources.
• Provide patient-focused education to encourage behavioral change and improve compliance with specific treatments.
• Foster appropriate dialogue between patients and health care providers.

Benefits

• A range of health and welfare benefits may be offered.
• Incentive plans, bonuses, and/or other forms of compensation may be offered, depending on the position.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed