Bilingual Virtual Patient Navigator – Remote

IQVIA•Durham, NC

6d•Remote

About The Position

The Bilingual Virtual Patient Navigator supports a Patient Support Program for people living with acromegaly. The role provides education about disease treatments and resources to help patients understand and manage their condition, and communicates one-on-one with patients and medical professionals involved in their treatment. The position is remote and requires travel up to 15%.

Requirements

Active nursing license in good standing.
Bilingual in English and Spanish.
At least 2 years of recent nursing experience, including experience such as direct patient care, physical assessment, patient education, group in-servicing, and proficiency in peripheral access.
Proficiency with Microsoft Office, especially Teams, Excel, Word, and Outlook.
Demonstrated communication, speaking, and writing skills when interacting with customers.
Ability to interact courteously and professionally with patients and clinical staff.
Must reside in the country where the job is posted.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Nurse educator experience.
Experience with Salesforce or another Customer Relationship Management system.
Excellent time management and ability to multitask and prioritize work.
Strong organizational skills and attention to detail.
Ability to work independently and as a team player.
Knowledge of clinical data and pharmacology.
Planning and prioritization skills, including the ability to multitask and maintain focus on key projects and deadlines.

Responsibilities

Answer calls professionally and in a timely manner.
Review and document prescriptions, case notes, and appointment results.
Review adverse events and report them as necessary.
Initiate case creation and document case details in the Customer Relationship Management (CRM) system.
Coordinate appointments from scheduling through confirmation with patients and network clinicians.
Help ensure each appointment is staffed by a clinician properly credentialed for the appointment location.
Place outbound calls and text messages to patients and network clinicians; respond to incoming calls, text messages, and email correspondence.
Provide program coverage when team members are out of office.
Escalate issues to leadership and contribute to program improvements.
Help patients locate disease-related resources in their area and educate them about their disease state.
Coordinate and facilitate connections between patients and program-approved, patient-based resources.
Provide direct educational training to patients on their assigned medication.
Provide patient-focused education to promote behavioral change and improve treatment compliance.
Foster appropriate dialogue between patients and healthcare providers.