Veterinary Receptionist - Lake Alfred, FL
About The Position
Lake Alfred Animal Hospital is looking for a compassionate, organized Bilingual Veterinary Receptionist to join our front desk team. As the first friendly face our clients see and the reassuring voice they hear on the phone, you'll play an essential role in creating an exceptional experience for every family who visits our hospital. Our team is known for providing compassionate, high-quality care with empathy, integrity, and outstanding customer service. If you're passionate about helping people and their pets while working alongside a supportive team, you may have found your next home.
Requirements
- Bilingual English/Spanish communication skills required
- Previous customer service experience; veterinary reception experience is a plus
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Positive attitude and collaborative, team-first mindset
- Compassion for clients, patients, and coworkers
- Ability to thrive in a fast-paced environment
- Genuine love of animals and commitment to outstanding client service
Nice To Haves
- veterinary reception experience is a plus
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer multiple phone lines and provide outstanding customer service
- Schedule appointments and help coordinate an efficient daily workflow
- Check patients in and out while maintaining accurate client and patient records
- Process invoices and collect payments
- Maintain a clean, organized, and welcoming reception area
- Communicate clearly with both English- and Spanish-speaking clients
- Collaborate with doctors and teammates to provide an exceptional client experience
Benefits
- Competitive pay
- 401(k) matching
- tuition support
- referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- up to three weeks of paid parental leave
- generous PTO
- employee pet discounts
- Quarterly team bonuses
- continuing education allowance
- uniform allowance
- Six paid holidays
- Employee Assistance Program
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
