Bilingual (Spanish) Treatment Coordinator (Dekalb)
About The Position
Orthodontic Experts is seeking a Bilingual Treatment Coordinator to support patients throughout their orthodontic care. The role communicates treatment plans and changes to patients and families, helps patients understand their options, and supports the administrative and financial processes associated with treatment. The position is based at the Sycamore clinic and may require travel to clinics in Algonquin and Aurora, with all role duties and administrative responsibilities performed while traveling. The Treatment Coordinator also handles patient communications, scheduling, account follow-up, clinic reception, marketing-event participation, cash handling, and maintaining a clean and sanitized clinic or office area. The position is full-time and includes scheduled weekday hours, two Saturdays per month, and two later shifts per month.
Requirements
- High school degree or GED equivalent.
- 3 years of customer service experience.
- 2 years of sales experience.
- 1 year of Treatment Coordinating experience.
- Knowledge of medical terms and practices.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
- Excellent problem-solving and de-escalation skills.
- Excellent written and verbal communication skills.
- Fluency in Spanish; bilingual Spanish required.
- Availability to travel to Algonquin and Aurora clinics.
Responsibilities
- Consult with patients about their oral health history, concerns, and objectives.
- Explain treatment plans, address patient concerns, and answer questions.
- Help patients prioritize treatment and establish scheduling and payment arrangements.
- Conduct financial consultations with new patients and with existing patients when new treatment plans are presented.
- Manage and maintain patient payment options and policies.
- Understand the practice’s policy for working with orthodontic benefit plans and educate patients about their dental benefits.
- Communicate with outside and third-party financing companies and explain available financing options to patients.
- Track accounts receivable and outstanding balances to support timely payment.
- Assist with the practice’s collections protocol for outstanding balances.
- Introduce new patients to the practice by reviewing health history, explaining the doctor’s examination, and highlighting practice features.
- Conduct treatment consultations with new patients and existing patients who receive new treatment plans.
- Update the Treatment Coordinator spreadsheet daily.
- Make outbound calls to patients, including welcome calls and calls regarding lost cases and denials.
- Greet patients and check them in and out before and after treatment.
- Participate in marketing events.
- Handle cash.
- Answer incoming calls about new patients, emergencies, appointment scheduling, records requests, and follow-up.
- When traveling to another clinic, perform all duties and responsibilities of the role, including administrative tasks.
- Help maintain a clean and sanitized clinic or office area.
- Perform other tasks as assigned.
Benefits
- Paid training
- Travel pay when traveling to sister clinics more than 15 miles from the base clinic
- Clinical bonuses
- Paid time off
- Holiday pay
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accident insurance
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Pet insurance
- Tuition Assistance Program
- Identity Theft Protection
- MetLife MetLaw Legal Insurance
- Transit reimbursement through a commuter account
- Free and discounted orthodontic treatments
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
