Bilingual Title Specialist - Texas

Credit Acceptance•Baraga Township, MI

13d•$22 - $26•Remote

About The Position

The Bilingual Title Specialist provides customer-facing, primary point-of-contact support to dealers, sales teams, and internal and external customers to resolve vehicle title issues, primarily by telephone and email. The role completes business requests accurately and enforces Credit Acceptance’s lien on vehicles while meeting service standards. It also involves identifying legal or risk concerns when dealer processes do not align with company expectations and escalating them as needed. The specialist communicates professionally and respectfully with customers, dealers, auctions, DMVs, and other agencies to obtain documents or information needed to complete title and lien requests. Accurate documentation of actions and document locations is essential. The role works collaboratively and focuses on solutions, supporting internal teams with title expertise and helping customers resolve title problems and meet consumer title needs. This is a work-from-home position. Occasional planned travel to an office location may be required. Training is virtual. Training and work schedules are Monday through Friday, with flexible eight-hour shifts within the stated time windows.

Requirements

High school diploma.
Fluency in spoken and written Spanish.
Previous experience acting as a subject matter expert in a specialized area.
Previous experience serving as a primary customer point of contact to resolve issues and provide support.
Experience making logical decisions and resolving complex process issues using the information provided.
Previous experience providing excellent customer service, including timely and accurate responses to inquiries and issues.
High-speed internet connection with a minimum download speed of 15 Mbps.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Nice To Haves

Experience in the finance or automotive industry.
Experience with vehicle titles.
Previous experience working in a call center environment.
Associate degree in business or a related field.

Responsibilities

Review and resolve title and lien requests within service standards for each request type.
Identify missing titles and title errors and take steps to resolve them.
Provide title expertise and knowledge to internal customers.
Work with internal and external customers to find solutions to title issues and process requests for consumer title needs.
Spend most of the time on the phone, receiving inbound calls and initiating outbound calls.
Communicate with dealers, auctions, DMVs, other agencies, and customers to obtain documents or information needed to resolve title and lien requests.
Accurately document actions and the locations of title and lien documents.
Identify dealer processes that raise legal or risk concerns and escalate them as necessary.
Remain compliant with company policies, processes, and legal guidelines.
Adhere to department attendance requirements.
Perform other duties as assigned.