BILINGUAL SPECIALIST, ENTERPRISE OPERATIONS BUSINESS PARTNERSHIPS (HYBRID)

Green Shield Canada•Montreal, QC

1d•CA$74,269 - CA$109,341•Hybrid

About The Position

As a Specialist on the Enterprise Business Partner and Problem Resolution team, you will be a key contributor to driving operational excellence and ensuring consistent, high quality customer experience. You will collaborate across departments to resolve operational challenges, support strategic objectives and contribute to continuous improvement efforts that alight with GreenShield’s corporate strategy and vision. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and can translate data into actionable insights. You will be a connector, a collaborator, and a change agent.

Requirements

Post secondary education in Business Administration, mathematics or related field
Minimum of 5 years’ experience in analytical roles, project coordination, or operational support
Proven ability to conduct root cause analysis and apply methodologies such as 5 Whys, fishbone diagrams, and journey mapping
Strong analytical skills with experience in data interpretation, visualization, performance measurement
Excellent organizational and time management skills with the ability to prioritize effectively in a dynamic environment
Strong collaboration and stakeholder management skills with the ability to influence and lead cross functional teams
Exceptional communication skill both written and verbal with the ability to tailor messaging to different audiences
Resilient and adaptable, with a proactive mindset and comfortable navigating ambiguity and change
Proficiency with Microsoft Office tools: Project, Word, Excel, and PowerPoint
Bilingualism (French/English)
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

Nice To Haves

Experience in group benefits, insurance or health related industries.
Professional certifications such as ASA, CPA, PMP, PgMP

Responsibilities

Lead and coordinate cross functional problem-solving efforts to address operational challenges
Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies
Develop and implement corrective actions, ensuring quality and sustainability of solutions
Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans
Act as a SME across a variety of operational scenarios, offering analytical and strategic support
Define and monitor KPIs to assess operational health and performance
Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting
Represent the business partnership team, promoting its value and impact across the organization
Contribute to portfolio reviews and dashboard development to support transparency and decision making
Champion continuous improvement by proactively identifying friction points and operational risks
Ensure alignment across teams through streamlined communication and shared understanding of goals
Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans