Business Operations Manager, Enterprise Sales

Dow Jones & Company•New York City, NY

17h•Hybrid

About The Position

The Business Operations Manager is the enablement, automation, and project execution engine of the Enterprise commercial team. This role is responsible for the systems documentation, training infrastructure, and cross-functional support frameworks that empower the sales team to scale the Dow Jones suite of products (The Wall Street Journal, Barron's, MarketWatch, Investor's Business Daily, Financial News, and Private Equity News). As the operations team’s AI leader, you will integrate transformative generative AI tools, build internal conversational chatbots, and deploy automated agents to optimize day-to-day operations. You will act as the ultimate point person for operational knowledge, own the onboarding journey for new team members, and project manage the account setup lifecycles for strategic new clients to ensure clean, efficient execution from day one. You will work in our Midtown Manhattan office 3 days each week.

Requirements

4–6 years in Business Operations, Sales Enablement, Knowledge Management, or an internal Operations Support role within a fast-paced Enterprise environment.
Hands-on experience utilizing generative AI tools, building custom GPTs/assistants, and using AI frameworks to analyze data, synthesize documentation, and automate processes.
Advanced proficiency in digital documentation platforms, spreadsheets (Excel/Google Sheets), and visual workflow mapping/diagram tools.
Exceptional ability to translate complex, multi-team system dependencies into simple, digestible instructions, visual diagrams, and clear training guides.
Customer-service oriented approach with demonstrated success in unblocking sales teams, project managing strategic client setups, and leading cross-department alignment.
Willingness to work on-site in our Midtown Manhattan office 3 days each week.

Responsibilities

Serve as the functional leader for generative AI tools within the operations ecosystem, identifying manual process bottlenecks and deploying tools to automate them.
Build, train, and maintain data-driven internal chatbots and conversational assistants that provide the sales team with instant, accurate answers to complex workflow and system questions.
Deploy AI agents and workflows to analyze internal operational data, extract insights, and dynamically update knowledge base files.
Author highly detailed Standard Operating Procedures (SOPs) and comprehensive process manuals across all areas of the business to ensure standard operational workflows are documented and maintained.
Build, structure, and scale a centralized team knowledge base to ensure sales and supporting departments operate from an identical source of truth.
Design and embed structured validation checklists into the workflow to ensure all compliance criteria are met before deals are handed off to external departments.
Function as the primary operational project manager overseeing the onboarding and technical account setup journeys for strategic new enterprise clients.
Coordinate cross-functionally across internal delivery and fulfillment teams to ensure high-value accounts are configured accurately, milestones are met, and the client's time-to-value is minimized.
Design, build, and maintain a standardized operational onboarding curriculum for new sales and support team members.
Develop step-by-step training modules, reference guides, and system walkthroughs to drastically reduce the time it takes for new hires to understand internal software and workflows.
Lead dedicated training sessions for incoming staff to ensure rapid mastery of our operational processes, reporting structures, and internal team dependencies.
Act as the primary, daily resource for the Enterprise Sales team when they encounter questions about process execution or cross-department workflows.
Define, document, and monitor turnaround times (SLAs) for hand-offs between Sales and supporting internal teams (Billing, Customer Service, Collections, etc.) to eliminate operational friction and prevent deals from stalling.
Provide user-facing, step-by-step guidance on how internal teams should correctly interact with different software platforms to prevent formatting or routing errors.
Design and deliver interactive training sessions and video walkthroughs to onboard existing teams to new workflow adjustments or compliance rules.
Partner directly with the Finance and Incentives teams to translate backend performance data into simple, digestible weekly or bi-weekly reports so reps have transparent visibility into their target trajectories.
Collaborate with internal stakeholders to verify data inputs and ensure alignment between actual sales performance and financial commission structures.
Serve as the designated point person for sales questions regarding internal incentive plans and goal attainment structures, drafting plain-English explainers to eliminate reporting ambiguity.